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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

Turn Your Organization Inside Out. As organizations we have become more open and I believe this is great for businesses and their customers. In the first 4 years of running BuildOnline we were an “Outside In&# organization. The Outside In organization had a one-way flow. What changed for us was Tim Barker arrived.

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Entrepreneurshit. The Blog Post on What It’s Really Like.

Both Sides of the Table

People seldom understand that when enterprise customers choose your software it isn’t just a purchase order. It’s a human being inside the buying organization who has trusted you. He has staked his reputation on a project to use the software of some shitty 2-year-old startup company because he believes!

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Retro: My Favorite Blog Post on Raising VC

Both Sides of the Table

On December 2nd, 2006 I wrote the blog post published later in this post when I was CEO of startup Koral about my experiences in pitching VCs. After my company was acquired by Salesforce.com I was asked to stop blogging and they took over my blog as an asset in the sale of the company. My blog was wiped out.

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Bootstrapping Organic Growth Makes Startup Sense

Startup Professionals Musings

When someone asks me for the best way to fund a startup, I always say bootstrap it, meaning fund it yourself and grow organically. Spend the absolute minimum for what you need (equipment, software, and services) to keep your business running. All you need is a blog, Twitter, email, some business card stock, and a little creativity.

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How to Make Sure Professional Services Don’t Take Over Your Software Company

Both Sides of the Table

I recently wrote a blog post in which I pointed out that many investors & advisors discourage enterprise startups from having a professional services (PS) business and I think this is a big mistake. deliver profitable revenue that while on gross margins of 50% vs. software at 85-95% it is still profits to help you cover fixed costs.

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Framework Benchmarks Round 11

TechEmpower

We'll keep this blog entry short and sweet. New dependency tool that helps organize, unify, and simplify required software (e.g., software such as python2 is now easily loaded/reused without contributor knowledge required). Round 11 of the ongoing Web Framework Benchmarks project is now available! aleph (clojure).

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ReachLocal Launches New SEO Offering

socalTECH

ReachLocal said the new software helps SMBs to drive organic search traffic to their websites. The new product works directly with its new marketing automation software, ReachEdge, and is the first search engine optimization product to come from ReachLocal. READ MORE>>.