TechCrunch LA

MARCH 29, 2021

One customer assumed that poor usage rates at a particular station was due to a lack of EVs in the area, Terry recalled in a recent interview. Demand for ChargerHelp’s service has attracted customers and investors. It was here that she met Ellis, a career coach at LACI who also worked at the Long Beach Job Corp Center.

Incubator 287

Incubator Outsource Development Los Angeles Startup 287

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Berkonomics

OCTOBER 27, 2022

I recall one of my CEO’s when I was his chairman, stating, “If you are not serving our customers, then you should be supporting those who do”. How do you frame menial desk jobs as “customer support?”. Some accounts payable invoices come from suppliers providing the company resources to serve the customer. Shout it out! .

Resource 156

Resource Customer Custom Coach 156

TechCrunch LA

AUGUST 29, 2019

When ProGuides pulled the covers off of its service earlier this year, the young Los Angeles-based startup intended to give gamers a way to train with professional and semi-pro esports players from around the world. “After we launched the beta, we found some interesting user behavior,” says Sam Wang.

Coach 180

Coach Seed Funding Training Platform 180

socalTECH

APRIL 4, 2013

That''s what Los Angeles-based FieldLevel (www.fieldlevel.com) has been working on, making it easier for coaches to network and exchange information on athletes. Brenton Sullivan: What we are is a private social network and platform for coaches to connect with each other, to exchange information on athletes. What is that process?

Coach 252

Coach USC Statistics Startup 252

Startup Professionals Musings

JULY 8, 2022

Today more than ever, the evidence is clear that business people need to find and communicate a purpose that goes beyond making a profit, in order to ensure customer engagement, as well as your own, and drive results in the marketplace. As you grow, so will your team and customers. Driven to reduce personal hardship and suffering.

Technical Review 143

Technical Review Coach Mentor Customer 143

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Lost customers provide the best input.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

JULY 18, 2015

Treat a startup as a customer, not a client. A client relationship suggests that the consultant is in charge, whereas the customer designation recognizes the more modern model of the customer in control. It also highlights all aspects of required customer service, satisfaction, loyalty and referrals to peers.

Services 100

Services Startup Software Review Social Media 100

Startup Professionals Musings

MAY 11, 2022

In building successful businesses, I find that creating a new and innovative product or service is usually the easy part. The hard part is providing the leadership required to align and motivate all the constituents and players – from engineers, to investors, vendors, and ultimately customers.

Coach 114

Coach Framework Entrepreneur Tool 114

socalTECH

OCTOBER 17, 2014

Santa Monica-based voice and texting API developer CallFire said this week that it has just hit two billion messages send via its platform, and decided to donate $10,000 in credits on its service to a nonprofit to celebrate the milestone.

Santa Monica 187

Santa Monica Coach Activity Platform 187

Startup Professionals Musings

NOVEMBER 27, 2020

It does require sensitivity and engagement with the people around you, as well as your customers. External customer loyalty and motivation used to be as simple as good customer service, but today’s customers expect more. Spend more time coaching and mentoring your team.

Coach 144

Coach Customer Custom Entrepreneur 144

Startup Professionals Musings

JULY 4, 2021

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that burns resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Startup 161

Startup Resource Training Entrepreneur 161

Startup Professionals Musings

MAY 1, 2022

You can have the best technology, but if customers don’t know you exist, or they don’t know how your technology solves a real problem for them, your startup will fail. How many customers will have any idea what this means to them? I like the guidance from marketing coach David Newman’s classic book “ Do It!

Marketing 141

Marketing Startup Social Media Technical Review 141

Startup Professionals Musings

APRIL 14, 2023

You probably realize that the leading edge is very near the bleeding edge, where only early adopter customers dare to tread. On the other hand, if you wait for competitors to get there first, you may be left in the dust with no customers. Otherwise, look for advances from distributors, vendors or even future customers.

Startup 135

Startup Entrepreneur Statistics Course 135

Startup Professionals Musings

APRIL 16, 2022

” by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. In my experience, a healthy team is a prerequisite for a thriving business, innovation to meet market needs, and high customer loyalty. Emotional stability. Environmental safety. Intellectual stimulation.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Berkonomics

AUGUST 3, 2023

Certainly, bootstrapping is a preferred method of funding growth if it does not hold back the speed of growth or hobble the quality of product or service to the extent that better-funded competitors can overtake the business. There is a lot to say about retaining control.

Venture Capital 295

Venture Capital Startup Class Invest 295

InfoChachkie

MARCH 3, 2014

August Scott began her Zappos career in their customer support call center. Her positive attitude and willingness to take chances rapidly propelled her to the coveted and influential position of Coach. Several Zappos employees had mentioned "Coach" and the impact she has had on the corporation during our tour. and I loved it.

Coach 182

Coach Startup Study Customer 182

Startup Professionals Musings

MAY 30, 2022

Early-stage entrepreneurs rightly keep their focus on creating an innovative product or service. These only come with the proper training, investment in tools, and focus on customer relationships. Leaders are needed to coach each salesperson, keep the team on message, and spur new growth and goals.

Sales 147

Sales Metrics Guide Startup 147

Startup Professionals Musings

JUNE 18, 2023

Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. If you can’t identify customer interest, it doesn’t matter how good your product is. You need a good cook, good marketing, and first-class service. Make them “feel the love.”

Startup 112

Startup Coach Metrics Marketing 112

Startup Professionals Musings

FEBRUARY 24, 2021

For many, it’s hard to make the switch from that top-down order-giving culture, and it’s hard to find the time to recruit and coach the new team members you need to scale the business to success. You need them to make a personal commitment to customer service, improved quality, and change to improve the future.

Startup 147

Startup Customer Custom Ideas 147

Startup Professionals Musings

APRIL 20, 2022

Be sure to encompass all your constituents, especially including customers. Whole Foods , for example, has built their business with a commitment to natural and organic foods, and have a culture of loyal employees and customers, resulting in 500 stores worldwide. Commit to delivering a positive customer experience.

Product 109

Product Training Customer Custom 109

Startup Professionals Musings

AUGUST 17, 2019

In building successful businesses, I find that creating a new and innovative product or service is usually the easy part. The hard part is providing the leadership required to align and motivate all the constituents and players – from engineers, to investors, vendors, and ultimately customers.

Coach 96

Coach Framework Entrepreneur Tool 96

Both Sides of the Table

DECEMBER 17, 2012

The most active person responding negatively said, “so an ENITRE industry is undervaluing their services? And that person has almost certainly chosen specifically to be a startup lawyer over serving other types of customers because he or she enjoys working with entrepreneurs. EXECUTIVE COACHES. Not possible. No exceptions.”

Startup 363

Startup Venture Capital Coach Press 363

Startup Professionals Musings

OCTOBER 28, 2020

Team members must be engaged and enabled to do the job – that means aligned, equipped, coached, supported, and valued for the work and changes ahead. Give special attention to traits that fit your specific customer context, or a higher purpose you espouse, such as a focus on the environment.

Coach 159

Coach Resource Summary Metrics 159

Startup Professionals Musings

MAY 24, 2019

For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty.

Coach 95

Coach Technical Review Satisfaction Examples 95

Startup Professionals Musings

SEPTEMBER 21, 2020

Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. If you can’t identify customer interest, it doesn’t matter how good your product is. You need a good cook, good marketing, and first-class service. Make them “feel the love.”

Startup 156

Startup Coach Metrics Marketing 156

Berkonomics

MAY 16, 2019

There are five niches you can chose when defining your positioning strategy: price, quality, service, innovation, and elegance. Certainly Walmart, Target and others have gotten the attention of their potential customers using price as the primary leader to drive sales. Service is a remarkable differentiation.

Company 120

Company Companies Pricing Competition 120

Both Sides of the Table

FEBRUARY 7, 2013

He had an idea for a startup that would help consumers better book service jobs and would take on Service Magic, which he believed had a business model that could be disrupted. I acted as the occasional mentor, advisor and coach to Ethan. When Ethan was considering leaving Google we talked about it.

CTO Coach 359

CTO Coach Google CTO Hire Yammer 359

Startup Professionals Musings

JULY 18, 2020

You probably realize that the leading edge is very near the bleeding edge, where only early adopter customers dare to tread. On the other hand, if you wait for competitors to get there first, you may be left in the dust with no customers. Otherwise, look for advances from distributors, vendors or even future customers.

Entrepreneur 121

Entrepreneur Startup Statistics Course 121

Startup Professionals Musings

OCTOBER 9, 2020

That means starting your search through contract services sites, rather than conventional career hiring sites. By hiring contract experts, less oversight and coaching is needed. You can advertise your “greener” strategy, which today will get you greater customer loyalty and advocacy.

Competition 168

Competition Startup Demand Training 168

socalTECH

MAY 30, 2019

I think, to be a great entrepreneur, you have to look at what is missing in the category that you will be playing in the industry, and figure what you can deploy with a little bit of strategy and technology to bring a better service and price. People were not just going to Google, they were looking all over the place.

Content 193

Content Social Network Coach Help 193

Startup Professionals Musings

AUGUST 4, 2019

You can have the best technology, but if customers don’t know you exist, or they don’t know how your technology solves a real problem for them, your startup will fail. How many customers will have any idea what this means to them? I like the guidance from marketing coach David Newman’s classic book “ Do It!

Marketing 97

Marketing Entrepreneur Startup Technical Review 97

Startup Professionals Musings

MAY 2, 2022

This is a tough challenge for every coach and mentor. The support currently provided by product service can become inadequate to satisfy new customers, as your growth and image becomes better known.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Eric Greenspan

MAY 9, 2013

So often I find myself coaching others on how they behave on social networks. About me: I’m a dad, a social research marketer, customer service champion, closet chef, TEDster. So I figured I’d share my thoughts publicly: 1. When an old friend posts on your timeline, it better not be an ad for free Southwest tickets.

Social Media 117

Social Media Media IBM IBM 117

Startup Professionals Musings

JUNE 22, 2020

Time and experience in business teaches you to listen for potential customers, and carefully evaluate the real business potential. You don’t need permission from anyone, and you are less dependent on coaching and mentoring from the rare skilled and available people that most smart young founders depend upon.

Startup 129

Startup Entrepreneur Coach Mentor 129

Startup Professionals Musings

JULY 15, 2020

In most businesses, this means selling something, and proving that your product or service has value. For the business to prosper, every employee, and your customers, must know and relate to your core values, such as product excellence, care for the environment, and personal integrity. Build change agility into all your processes.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Startup Professionals Musings

OCTOBER 3, 2015

Entrepreneurship is all about leading – leading customers to a new product or service, leading a startup team to peak performance, and leading a new business to the market opportunity, while providing maximum return to stakeholders. Pretend to be a customer or client of the business you lead. People ignored see no leadership.

Entrepreneur 108

Entrepreneur Mentor Coach Customer 108