TechCrunch LA

AUGUST 9, 2022

Beauty may be in the eye of the beholder, but when it comes to getting ahold of an appointment for your hair or another treatment…that’s a different story: The bespoke nature of a lot of the work has meant that a large swathe of the professionals providing these services have stayed offline when it comes to interfacing with customers.

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TechCrunch LA

MAY 3, 2022

The company Winters was working for sponsored her MBA to Harvard Business School, and it was there that she came up with the idea for Upgrade. “I The company, which raised $1.7 A hairstylist can help a woman feel better about themselves. .” She grew up in Houston and went on to attend Stanford and major in engineering.

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socalTECH

SEPTEMBER 29, 2020

Los Angeles-based HONK Technologies , which is developing an app that helps provide roadside assistance to users, has signed up an insurance firm as a customer. According to HONK, it has signed up Wawanesa Insurance, and will manage the roadside assistance program for the insurance company.

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Startup Professionals Musings

DECEMBER 23, 2020

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

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TechCrunch LA

OCTOBER 19, 2021

Locale, based in San Francisco, enables customers to order from dozens of businesses, including bakeries and restaurants, and get them delivered in one box for just a $5 delivery fee. In addition to San Francisco, the company is now operating in Los Angeles. Other investors include Goodwater Capital and Esas Ventures.

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Startup Professionals Musings

MARCH 20, 2023

Instead, they need to validate a customer problem and real market need first. Don’t create solutions looking for a problem , since investors ignore these, and customers other than early adopters will be hard to find. I say again, customers buy solutions, not technology. Look for customer willingness and ability to pay.

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Startup Professionals Musings

JUNE 23, 2021

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

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socalTECH

JUNE 11, 2020

Los Angeles-based Slingshot Aerospace , a startup which normally develops situational intelligence software, is helping to address some of the major issues to emerge out of the global COVID-19 pandemic, by helping to create an online mapping tool for finding food help.

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Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

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Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. You can’t.

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Customer Custom Venture Capital Software Review 341

TechCrunch LA

APRIL 15, 2021

The company plans to end 2021 with eight locations, in particular eyeing the Denver, Seattle and Los Angeles markets. Many of those companies are limited to self-storage and mini-warehouse facilities for storing their inventory, which can be expensive and inconvenient. . This is costing companies in significant but untold ways.”.

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Both Sides of the Table

APRIL 3, 2014

Nor do they exist in the investors of early-stage companies. Whenever I heard why we didn’t feel a sales process at an important customer was going well (or if we lost) I would get involved myself. Many great ones don’t thrive in the early phase of a company where the sales is more consultative or evangelical.

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Startup Professionals Musings

SEPTEMBER 19, 2021

In fact, only 100 of the 10,000 multimillion-dollar consumer companies around the world can claim to be an “apostle brand” – one that inspires enduring trust, loyalty, and endorsement. The challenge of every startup is finding that balance between solving a real problem today, and giving customers the courage to make a leap forward.

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socalTECH

SEPTEMBER 19, 2019

Los Angeles-based Centerfield , a company which provides marketing and customer acquisition to the residential services, business services, and telecommunications markets, says it has launched a new product, called Insights by Scout. Pricing on the new product was not announced. READ MORE>>.

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TechCrunch LA

APRIL 14, 2021

A security lapse at online grocery delivery startup Mercato exposed tens of thousands of customer orders, TechCrunch has learned. A person with knowledge of the incident told TechCrunch that the incident happened in January after one of the company’s cloud storage buckets, hosted on Amazon’s cloud, was left open and unprotected.

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socalTECH

OCTOBER 12, 2020

Santa Monica-based Invoca , which provides call tracking and analytics software, says a new study it ran shows that website experience and customer experience has become much more important in the era of COVID-19, particularly in big ticket purchases. READ MORE>>.

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TechCrunch LA

SEPTEMBER 30, 2019

Two years after the Los Angeles-based fintech startup Dave launched with a suite of money management tools to save consumers from overdraft fees , the company is now worth $1 billion thanks to a nascent banking practice that had investors lining up. “It’s one thing to help people with budgeting.

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Company Companies Startup Tips 262

socalTECH

APRIL 17, 2019

j2 Global said the acquisition will help it grow its global customer base, provide it with access to new markets, and will expand its product lineup. j2 Global said these latest acquisition are not expected to be material to the company. j2 Global said these latest acquisition are not expected to be material to the company.

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Company Companies Southern California Acquisition 173

TechCrunch LA

FEBRUARY 20, 2020

During the days when Snapchat’s popularity was booming, investors thought the company would become the anchor for a new Los Angeles technology scene. Instead, several former SpaceX employees have launched a raft of new companies, capturing the imagination and dollars of some of the biggest names in venture capital.

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TechCrunch LA

JULY 9, 2019

Founded by serial travel entrepreneur Katelyn O’Shaughnessy, whose last company TripScope was acquired by Travefy, Doctours aims to connect patients with doctors to receive access to quality, affordable healthcare around the world. In 2018 alone, 14 million patients traveled abroad to seek healthcare, according to the company.

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Customer Custom Training Los Angeles 225

Berkonomics

JANUARY 9, 2020

One of your employees is approached by an employee of a customer or of a supplier, stating that “It sure would be great to work in your company.” And without a policy or sometimes without thinking, your employee responds with a “Let me help,” or worse yet, “I have a position open.”. I will never deal with your company again!”

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socalTECH

JUNE 25, 2019

Los Angeles-based Retina , a startup which develops machine learning and artificial intelligence software for predicting customer lifetime value (CLV) of a company's customer, said it has launched a new tool that it is offering up to small to middle-market e-commerce businesses. READ MORE>>.

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Artificial Inteligence Dollar Shave Club Commerce Tool 113

Berkonomics

JULY 16, 2020

Growing companies usually require more working capital during their periods of rapid growth. If the equity value of a company is growing at the same rate as the company, say 40% per year, almost any form of debt financing may be preferable as a way of preventing further dilution from issuing additional equity.

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Startup Professionals Musings

FEBRUARY 4, 2023

Businesses see this as the Holy Grail for finally being able to predict who, where, and when customers will buy their existing solutions, and what their future solutions must look like to be attractive. I found some help in this regard from a classic book, “ Humanizing Big Data ,” by leading consumer researcher Colin Strong.

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Customer Custom Social Media Research 115

L.A. Business Journal

FEBRUARY 1, 2021

Honey Science, which was founded in 2012 to help customers find online shopping deals, made a huge leap from startup to established player in November 2019 when it was acquired for $4 billion in cash from PayPal.

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socalTECH

JULY 17, 2018

San Diego-based driving safety and monitoring systems provider SmartDrive Systems announced this morning that it has signed up Superior Paving, a large asphalt paving company on the East Coast, as a new customer. Financial impact of the win was not announced. READ MORE>>.

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socalTECH

OCTOBER 3, 2016

Los Angeles-based BlackLine said this morning that it has named Karen Flathers as the company's new Chief Customer Officer. BlackLine said Flathers will oversee oversee the day-to-day functions of its Implementations, Support, Customer Success and Product Training departments.

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socalTECH

MARCH 14, 2018

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model?

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Customer Custom Conference Social Media 166

TechEmpower

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?

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Develop Development Technical Review SEO 520

Startup Professionals Musings

MARCH 14, 2022

I continue to believe that most of the data gathering in the real world, and on the Internet, is done by businesses to help you find what you want, protect you, and improve your experience, rather than invade your privacy or scam you. Make your company visible, reachable and responsive through social networks.

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Customer Custom Technical Review Symantec 137

socalTECH

OCTOBER 6, 2020

Los Angeles-based J2 GLobal , which owns a diverse range of Internet information and services companies, announced this morning that it has acquired three more companies, and--unusually--also has divested one. Financial details of the acquisitions and sale were not announced by the company. READ MORE>>.

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Company Companies Acquisition Equity 100

socalTECH

MAY 22, 2013

Qualaroo , a developer of website conversion and analytics software which helps web businesses improve the experience and conversion of their visitors, has launched a new product. The company--which is backed by $5.5M The company--which is backed by $5.5M READ MORE>>.

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Web Help Product Customer 203

Startup Professionals Musings

JANUARY 11, 2020

They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends. Remember when you were a startup?

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Customer Custom Examples IBM 143

socalTECH

SEPTEMBER 23, 2013

Deka , a new startup developing custom Bluetooth headsets, said today that it has launched a crowdfunding effort to help launch the company. The startup--led by Erik Adams--said it is raising $100,000 on an Indiegogo campaign for its products, which let users create their own, custom 3D printed Bluetooth headsets.

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Customer Custom Help Startup 183

socalTECH

SEPTEMBER 20, 2018

Los Angeles-based The/Studio , a startup offering up custom manufacturing of products through a worldwide network of apparel manufacturers, accessory makers, textile manufacturers, and many others, has raised $11M in a funding round. The company's founder and CEO is Joseph Heller.

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Customer Custom Networking Los Angeles 113

socalTECH

OCTOBER 19, 2018

Earlier this month, Los Angeles-based Catalog (www.catalog.cc), a startup developing artificial intelligence software to help independent visual artists scale their content production efforts, announced it raised $1.5M Jacobo Lumbreras: My background for the last three years, I was at working at a company that Keith Ferrazzi had built.

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socalTECH

JUNE 15, 2020

Recently, A new, nonprofit organization, Gift A Plate (www.giftaplate,org), launched effrts in Los Angeles, to allow people to donate to help both restaurants and families in need. The organization said it is looking to help aid restaurants and families who have been greatly impacted by COVID-19 in LA. So explain what Gift a Plate is?

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