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Learn processes from your employees at work

Berkonomics

Over fifty years ago, I was CEO of a record manufacturing company in Hollywood. We were the only such facility on the West coast to provide and control the entire process from studio, through finished vinyl record pressings in the same building, therefore able to promise quality control others could only dream about.

Press 156
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A personal story about quality control

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156
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Shopify Just Bought the Deliverr Shipping Network for $2.1 Billion

Tech.Co

Ecommerce company Shopify supports small businesses with technology like ecommerce website builders and retail Point of Sale systems. billion in stock and cash to buy the ecommerce shipping company. The two companies are a great match, according to Shopify's press release about the deal. Please fill in your email.

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Do you really want to be the first to market?

Berkonomics

Over the years, as I managed my several computer companies as CEO or executive chairman, I made the decision to go to market with a brand-new product that had never before been exposed to my customer’s marketplace. My stories of missing the context of the times. Changing the rules to fit the market. Apple as a surprising example.

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There’s no second chance to create first quality.

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 243
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Why bother to sit in with customer service?

Berkonomics

Over fifty years ago, I was CEO of a record manufacturing company in Hollywood. We were the only such facility on the West coast to provide and control the entire process from studio, through finished vinyl record pressings in the same building, therefore able to promise quality control others could only dream about.

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Netflix employees stage a trans solidarity walkout, pose list of demands

TechCrunch LA

Netflix employees staged a walkout yesterday in response to the company’s handling of a Dave Chappelle special that premiered on October 5. But Sarandos doubled down on his defense of the special, writing an internal email that “content on screen doesn’t directly translate to real-world harm.” Several things can be true.

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