Remove Competition Remove Demand Remove Design Remove Research
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6 User-Centered Design Guidelines To Thrill Customers

Startup Professionals Musings

Today’s customers demand more than a good product; they expect a great customer experience. Much has been written about product design, but designing the total experience from the front rarely happens yet. Human-experience design always supplements technology-driven design, and environmentally sustainable design.

Design 105
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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. A well-designed service delivery process will make you easy to do business with. Make your service deliver process “happy.” Service people need this as required team support.

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6 Principles For Creating Great Customer Experiences

Startup Professionals Musings

Today’s customers demand more than a good product; they expect a great customer experience. Much has been written about product design, but designing the total experience from the front rarely happens yet. Human-experience design always supplements technology-driven design, and environmentally sustainable design.

Customer 150
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It’s Time To Design Human Experiences Versus Products

Startup Professionals Musings

Today’s customers demand more than a good product; they expect a great customer experience. Much has been written about product design, but designing the total experience from the front rarely happens yet. Human-experience design always supplements technology-driven design, and environmentally sustainable design.

Design 61
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What is your biggest error in company planning?

Berkonomics

It is most often missed assumptions about the market, the competition, the speed of adoption, or other critical metrics you’ve researched, or selected, or even just guessed at to create your plan. The biggest error in planning may not be spreadsheet calculation error. Or cost estimation. Sources for your data. TAM, SAM, SOM?

Company 156
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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. A well-designed service delivery process will make you easy to do business with. Make your service deliver process “happy.” Service people need this as required team support.

Startup 154
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Fifty years of the internet

TechCrunch LA

The ARPANET, as it was called back then, was designed by government, industry and academia so scientists and academics could access each other’s computing resources and trade large research files, saving time, money and travel costs. We are currently still suffering from those shifts.

UCLA 253