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“Where there’s mystery, there’s margin.”   

Berkonomics

Many companies found internal employees able to install these computers and load software easily, without employing outside professional services. But we were, as a class, happy with the fact that the computer and software costs had fallen so much that the networking costs were not an overwhelming portion of the computer budget.

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53 Questions Developers Should Ask Innovators

TechEmpower

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?

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ServiceNow Buys San Diego Specialist in Customer Experience, Design

Xconomy

ServiceNow (NYSE: NOW ), the Santa Clara, CA-based giant that provides cloud-based IT services, is boosting its emphasis on human-centered design with its acquisition of Telepathy , a San Diego specialist in customer experience and design. Financial terms of the deal were not disclosed.

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22 Los Angeles Startups You Need to Watch Out For

Tech.Co

ServiceTitan is the service management software that helps leading home services businesses generate more leads and close more sales. TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers. ServiceTitan. StackCommerce. The Agency.

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Meet the 2017 Startups from the Disney Accelerator

Tech.Co

ReplyYes is a frictionless e-commerce over mobile messaging experience: customers simply reply “YES” to buy the product and have it delivered. ProductionPro pulls scripts, research, designs, and continuity together to empower creative decision-making.

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If You Don’t Respect Your Customers You Won’t Be Successful

Both Sides of the Table

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Contrast that with a VC conversation I had.

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How to Make Sure Professional Services Don’t Take Over Your Software Company

Both Sides of the Table

deliver profitable revenue that while on gross margins of 50% vs. software at 85-95% it is still profits to help you cover fixed costs. You don’t want to run the risk that having a PS business that takes your eye of off the ball of growing a large software business. That is the software business. rollout support.