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RPost, Goodmail Settle Patent Suit, Roll Joint Service

socalTECH

Los Angeles-based RPost , a developer of email encryption and electronic signature services, and competitor Goodmail Systems said Tuesday morning that the two have settled a patent suit and legal issues between the firms, and are now in a strategic partnership. Financial details of the partnership were not disclosed.

Patents 140
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EdgeCast Inks Patent Licensing Deal, Adds Customers

socalTECH

Los Angeles-based EdgeCast Networks , a provider of content delivery networking services, is announcing today that it has inked an intellectual property licensing agreement with Web.com. The firm said the patents date from as early as 1994. Tags: edgecast patent legal licensing web.com music content delivery network.

Patents 145
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RightSignature, Customer Sued By RPost

socalTECH

Santa Barbara-based RightSignature , the provider of electronic signature services, as well as one of its customers--Farmers Insurance--has just been sued by competing electronic signature service RPost. RightSignature announced the addition of Farmer's Insurance as a customer in May of last year.

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Yardi, RealPage Settle Patent Litigation

socalTECH

Santa Barbara-based Yardi , the developer of real estate and property management software, looks to have scored a win in a patent lawsuit against RealPage , a developer of cloud-based software for the rental housing industry. READ MORE>>.

Patents 140
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Ten Ways to Differentiate Your Customer Service

Startup Professionals Musings

A while back, I wrote about the importance of a “ sustainable competitive advantage ,” and outlined the business plan value and limitations of patents and competitor feature comparisons. But once you start selling products, all of these pale in comparison to your level of customer service. Exceed customer expectations.

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7 Critical Success Factors For A Services Business

Startup Professionals Musings

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Start with a service you know and love. Don’t let your service be viewed as a commodity.

Services 105
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Products vs Services – Critical Success Factors

Startup Professionals Musings

Many writers have outlined the critical success factors for product companies, like sell every unit at a profit, patent the design, and continuous product improvement. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself. Make sure your service is innovative.

Product 91