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Customer Support Training | What is excellent customer service?

Tech Zulu Event

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company. We all know about Zappos customer culture and their willingness to stay on a call with a customer for up to 10 hours. It’s the same effect you want on your customers.

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ReachLocal Launches Trio Of Products, Targets Home Services

socalTECH

Woodland Hills-based ReachLocal said today that it has launched three, brand new services today, including a new website focused on the booking of home services. ReachSite helps provide search engine optimization, content optimization, and lead capture for companies, to help companies convert visitors into customers.

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ClubLocal Debuts In Bay Area, As ReachLocal Ramps Services

socalTECH

ClubLocal , the home services booking company which is owned by ReachLocal, said today tha tit has launched its services in the Bay Area. As part of the launch into the Bay Area, ClubLocal said its first 1,000 customers will get $100 in free home services to try out the new service. READ MORE>>.

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Rumpus, the collaborative toolkit from Oblong Industries, is now available on Webex

TechCrunch LA

Now, he designs those systems for the real world through his company Oblong Industries , which has labored to create a full stack of collaborative tools for business users that are every bit as high-tech as the one’s Underkoffler dreamt for the silver screen. The latest to get the Rumpus treatment is Cisco Webex.

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uSamp Updates Online Panel Service

socalTECH

Los Angeles-based uSamp , the online panel and survey firm headed by Gregg Lavin and Matt Dusig, said today that the firm has updated its panel service, SampleMarket. The firm said the self-service SampleMarket 2.0 uSamp provides an online service to help customers conduct market research, surveys, and other research.

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How To Make Freemium Customers Generate Revenue For Your Startup

InfoChachkie

In the summer of 1999, Expertcity (creator of GoToMyPC and GoToMeeting, acquired by Citrix) released a free service called BuddyHelp. In the spirit of the “land grab” mentality of the day, we emphasized usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers.

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My story: Fail locally, one customer at a time.

Berkonomics

In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. You just had to be lucky, write reasonably good code and land in an industry with some legs, and of course, treat the customer well. And I would learn customer service. In this way I learned a great deal.

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