TechCrunch LA

MARCH 30, 2021

Self-driving and robotics startup Cartken has partnered with REEF Technology, a startup that operates parking lots and neighborhood hubs, to bring self-driving delivery robots to the streets of downtown Miami. Starship Technologies CEO Lex Bayer on focus and opportunity in autonomous delivery. Image Credits: REEF/Cartken.

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Google Technology Artificial Inteligence Chief Technology Officer 189

Startup Professionals Musings

DECEMBER 23, 2020

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

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TechCrunch LA

JANUARY 25, 2022

Starship Technologies is describing this as a “quasi-equity facility”, meaning there is a venture loan involved in the mix. Prices for the service can vary by city and location, but as an example a service that it provides to grocery chain Coop in Milton Keynes is made for a flat fee of 99 pence.

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Startup Professionals Musings

AUGUST 22, 2021

Every business I know is intimately familiar with outbound marketing, or pushing your message out to customers through email, newspaper, and television advertising. Only a few really understand the process and value of inbound marketing, for pulling customers to your brand. Don’t just monitor – engage customers.

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Startup Professionals Musings

FEBRUARY 17, 2020

Selling services has always been about relationships, but the challenges of building relationships with services clients have exploded. In addition, as every business becomes instantly global via the Internet, it’s virtually impossible for you to touch every customer personally. Relationships are a function of customer culture.

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Services Social Media Technical Review Media 128

Startup Professionals Musings

JANUARY 11, 2020

They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends. Remember when you were a startup?

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Customer Custom Examples IBM 143

TechCrunch LA

SEPTEMBER 10, 2020

For chief executive Artyom Poghosyan and chief technology officer Alex Gudanis, Britive is simply the latest initiative in a decades-long effort to reshape security technology. Those cloud technologies presented new challenges for the kind of privileged access management technologies that Poghosyan had developed.

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Los Angeles Chief Technology Officer Culver City Angel 308

Startup Professionals Musings

OCTOBER 30, 2022

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” Great startups manage to continually improve the relationship through outstanding follow-on support and service.

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TechCrunch LA

MAY 3, 2022

Upgrade’s e-commerce marketplace has two sides: one that enables consumers to choose a vetted stylist and have their wig colored or customized based on their desired look. However, although they are providing such significant value, a lot of them operate with limited funding and resources, which ultimately affects the customer experience.

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TechCrunch LA

MARCH 2, 2021

As video commerce becomes the norm and entertainers, brands, businesses, and franchises of all sizes and stripes look to cut out the middle man, the array of services on offer from Maestro may be the scissors these entities need to cut the cord. “ We were targeted to a small number of very premier customers. ”

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Startup Professionals Musings

JULY 9, 2022

Although I’m not an aficionado of checklists in general, I really appreciate one he has included for keeping up with some of the latest technological trends that are reshaping business strategies, which should be the driver for startups to fill in the gaps. Infrastructure as a Service (IaaS). Platform as a Service (PaaS).

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TechCrunch LA

FEBRUARY 11, 2020

Hyundai Motor Group said it will jointly develop an electric vehicle platform with Los Angeles-based startup Canoo, the latest startup tapped by the automaker as part of an $87 billion push to invest in electrification and other future technologies. Canoo said it will provide engineering services to develop the electric platform.

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Startup Professionals Musings

MAY 26, 2023

Every one of you business owners I know periodically introduces new products and services to sustain growth, fight off competitors, or take advantage of new technologies. Customers won’t buy what they can’t find or don’t understand. Customers need supporting approvals to fully benefit. Incent these early.

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Product Services Technical Review Artificial Inteligence 141

Startup Professionals Musings

OCTOBER 17, 2020

Maybe we haven’t seen the results yet, but there are thousands of startup opportunities to offer new alternatives and services, to replace those destroyed by the crisis. When globalization or technology shrinks distances (Internet), painful missing needs become evident, and opportunities abound. Truly “disruptive” technologies.

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TechEmpower

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction.

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Generative AI TechEmpower CTO Hire Outsource Development 297

TechCrunch LA

APRIL 27, 2021

Clio , a software company that helps law practices run more efficiently with its cloud-based technology, announced Tuesday it has raised a $110 million Series E round co-led by T. Clio has more than 150,000 customers across 100 countries. It has also aimed to make legal technology more affordable for lawyers to use.

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TechCrunch LA

OCTOBER 5, 2020

Companies that have leveraged technology to make the procurement and delivery of food more accessible to more people have been seeing a big surge of business this year, as millions of consumers are encouraged (or outright mandated, due to Covid-19) to socially distance or want to avoid the crowds of physical shopping and eating excursions.

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Technical Review Startup Marketing San Diego 343

socalTECH

MAY 11, 2021

Los Angeles-based HONK Technologies, a startup which provides roadside assistance through a network of third party towing companies, is expanding its support for an existing customer, Branch Insurance. HONK says it began offering up its services to Branch members in 2019. Financial details of the deal were not announced.

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TechCrunch LA

NOVEMBER 23, 2020

Founded four years ago by Matt Danna and Sean Stavropoulos, Boulevard was inspired by Stavropoulos’ inability to book a haircut and Danna’s hunch that the inability of salons and spas to cater to customers like the busy programmer could be indicative of a bigger problem. billion transaction by Vista Equity Partners.

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Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

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TechCrunch LA

APRIL 24, 2020

1 priority was to ensure long-term financial stability and secure the core team, technology development and customer programs no matter what the scenario, Czinger said, adding that there is still enormous uncertainty surrounding the real impact and duration of the COVID-19 pandemic. Divergent 3D has two global OEMs as customers.

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Startup Technical Review Outsource Development Platform 251

Both Sides of the Table

SEPTEMBER 15, 2013

Of course it’s a competitive market so MCNs competing for top talent not only compete on rev share to talent but also to services that they provide talent. Building direct customer relationships with viewers (who want to tune into your channels). Selling at smaller retailers will net you fewer customers and higher margins.

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TechCrunch LA

APRIL 12, 2018

More specifically, it’s the contractors that service equipment like the heating, ventilation and cooling systems at commercial and residential properties across the U.S. The two men built a suite of services to help contractors like their fathers manage their businesses.

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Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. During today’s dynamic customer journey, consumers often find themselves at a point of indecision.

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TechCrunch LA

APRIL 14, 2021

A security lapse at online grocery delivery startup Mercato exposed tens of thousands of customer orders, TechCrunch has learned. The company fixed the data spill, but has not yet alerted its customers. Mercato operates in Boston, Chicago, Los Angeles and New York, where the company is headquartered.

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TechCrunch LA

SEPTEMBER 5, 2018

But as technology started making its way inside the restaurant business, Canter realized that the delicatessen on Fairfax would need to upgrade to keep up with the times. “I was the guy in the restaurant to pitch whenever there was a service or product,” Canter says. “All of a sudden online ordering started up. .

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Services Los Angeles Startup Capital 165

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

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Competition Services Startup Training 99

TechCrunch LA

SEPTEMBER 13, 2021

When people talk about “online food delivery” services, chances are that they’ll think of the Uber Eats, Instacarts and Getirs of this world. We are trying to consolidate the American food supply chain through software technologies, while also trying to find the best solutions in this space.”

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TechCrunch LA

JULY 3, 2018

Founded by some of the men responsible for the biggest hits in online marketing (like the Dollar Shave Club commercial that launched what became a billion dollar acquisition ) think that its time to take technology where it’s never gone before — into targeted, direct mail campaigns using the best ad-targeting that money can buy.

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Dollar Shave Club Chief Technology Officer Advertising Los Angeles 232

TechCrunch LA

APRIL 21, 2020

The automaker Tuesday said its Maven car-sharing service, which launched in 2016, will shut down for good. Maven had paused service due to the COVID-19 pandemic. The company sent an email to customers Tuesday that after examining the business, the car-sharing industry and COVID-19, it decided to shutter the service permanently.

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Los Angeles Technical Review Email Services 215

socalTECH

MAY 17, 2018

The insurance industry is an old industry, with a lot of contradictions--it's one where the more claims insurers pay to help customers, the less money the insurers make--and it's also one that hasn't been disrupted much yet by technology. Is it possible to use technology to replace the age-old system currently in use in insurance?

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Technology Startup West Los Angeles Platform 165

Startup Professionals Musings

MARCH 19, 2022

With the power of the Internet, and the impact of the recent pandemic , the world of business services, such as accounting and marketing, have gone more and more remote. Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success.

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Services Technical Review Social Media Case Study 121

Both Sides of the Table

AUGUST 17, 2014

Nanea Reeves has a storied career in senior leadership roles at technology companies. In this short clip below, Nanea emphasizes this important point – if you create a product customers love, it will ultimately be a good business decision as well. It has been awesome to watch what most would have thought impossible.

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TechCrunch LA

JUNE 28, 2018

.” There’s a lot at stake for Microsoft, Google and Amazon as entertainment companies look to migrate to managed computing services. While leaders like Netflix migrated to cloud services in 2012 and 21st Century Fox worked with HP to get its infrastructure on cloud computing, other companies have lagged.

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Hollywood Cloud Computing Netflix Google 254

Startup Professionals Musings

SEPTEMBER 9, 2023

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

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Startup Professionals Musings

MARCH 14, 2022

billion, now providing identity theft services for nearly 80 million users around the globe. Market your solution and user benefits, not the mysterious technology behind it. The best startups start from a painful problem needing a solution, rather than a technology solution looking for a problem. Don’t take shortcuts on these.

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Customer Custom Technical Review Symantec 137

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

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