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Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

The Most Important Metric. Near the conclusion of our discussion, I asked each CEO to name any non-obvious metrics by which they guide their businesses. When Ara concluded his definition of customer success, it was clear that his approach is anything but obvious. Such metrics will obviously differ.

Customer 100
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Why Misunderstanding Startup Metrics Can Cost You Your Business

Both Sides of the Table

There has been a lot of public debate over the past several weeks about whether it’s a good thing to be “gross margin positive” or not and commentary always reminds me that some people at startups don’t quite understand financial metrics or even how to think about which ones are healthy. Gross margin positive !=

Metrics 150
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Increase Your Sales Velocity By Saying No To Pilots

InfoChachkie

Indecisive prospects diffuse a startup''s focus and slow down its sales velocity. The first step to increasing your company''s sales velocity is to eliminate the word “Pilot” from your salespeople''s lexicon. Recast Pilots as the first phase of a multi-phased, definitive agreement. More Than Syntax. Land, Expand And Dominate.

Sales 215
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10 Metrics To Drive Your Annual Business Review

Startup Professionals Musings

What I’m talking about here is a level of discipline and skill necessary to collect and analyze the relevant business data, known as metrics. As the end of the year approaches, it’s a good time for every startup to assess the metrics, technology, and platforms they’re using to manage the business. Cost of customer acquisition.

Metrics 100
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Granularity and Consistency of Startup Metrics

SoCal CTO

Instead, give me the details on how you’re going to make your sales, and to whom, on the first day, the first quarter, and the first year. Part of those questions are around Startup Metrics. And you definitely should have ideas around important proof points for the business. Give me granularity.

Metrics 159
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10 Key Metrics To Take a Startup to the Next Level

Startup Professionals Musings

What I’m talking about here is a level of discipline and skill necessary to collect and analyze the relevant business data, known as metrics. Here is my selection of ten key metrics that every six-sigma joint like GE tracks without thinking, but too many small businesses only monitor haphazardly, if at all: Sales revenue.

Metrics 106
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How to solve your most critical problems

Berkonomics

Define success : Think of what an ideal outcome would look like and find metrics to measure progress along the route. Simplify the process: Reexamine the definition and milestones. Increase sales closing rate? Email readers, continue here…] . Measure the outcomes. Was the intent to remove a barrier? Speed the processes?

Metrics 156