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6 Steps To Providing Exceptional Customer Experiences

Startup Professionals Musings

The most memorable businesses, like Starbucks and Apple, no longer sell products, they sell ‘experiences’ with a product at the center. The challenge is to transform and hardwire your entire team to think in these terms, rather than the default focus on distinct towers of product quality, closing the sale, or fixing a complaint.

Custom 106
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Here’s Why a Booming Tech Market May Fool You into Thinking You’re Successful

Both Sides of the Table

I’d like to do a few posts on what life looks like on the way up and perhaps how to keep your head on straight and avoid drinking your own Kool Aid because as I often advise entrepreneurs on irrational exuberance, “ In a strong wind even turkeys can fly.” Poorly implemented this category was the definition of shelfware.

Marketing 354
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Evercar: Making EVs The Vehicles Of Choice For On-Demand Drivers

socalTECH

In the world of on-demand driving�such as driving for Uber and Lyft--one of the biggest costs for drivers it the cost of owning, maintaning, fueling, and cleaning their vehicles. Why target the on-demand economy? When we first started, the largest demand was from government, particularly Mayor Greg Ballard in Indianapolis.

Demand 100
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6 Keys To Enchanting Your Customers With Your Service

Startup Professionals Musings

The most memorable businesses, like Starbucks and Apple, no longer sell products, they sell ‘experiences’ with a product at the center. The challenge is to transform and hardwire your entire team to think in these terms, rather than the default focus on distinct towers of product quality, closing the sale, or fixing a complaint.

Custom 168
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US Economic Risks (Sept 2010): Impact on Investors & Entrepreneurs

Both Sides of the Table

My advice to entrepreneurs was and is “ when the hors d’oeuvres tray is being passed take two ” (e.g. So I agreed to offer my current thinking on the economy and what it portends for the VC industry & fund raising for entrepreneurs. The housing market is not recovered : Sales in existing homes in the US fell 27.2%

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Should Startups Care About Profitability?

Both Sides of the Table

The most obvious way to explain this is with sales people. If you hire 6 senior sales reps in January at $120,000 / year salary then you’ve taken on an extra $60,000 per month in costs yet these sales people might not close new business 6 months. I often ask entrepreneurs to consider, “What’s your objective?

Startup 227
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Interview with Robin Richards, CareerArc

socalTECH

Richards--a serial entrepreneur who has been involved in a number of technology companies here, including NTI Group (sold to Blackboard), Internships.com, MP3.com, I've learned a lot, and my partner Paul has through our companies, and as a result, a lot of mistakes you make as an entrepreneur, we're not going to make.

Content 193