Startup Professionals Musings

DECEMBER 12, 2022

As a business advisor, I have too often seen technical entrepreneurs get a product or service off the ground with ease, but then struggle mightily when their business reaches a couple of million in annual sales, or the employee count grows beyond a handful. Implement metrics and set objectives for every organization.

Startup

Startup Professionals Musings

JUNE 7, 2020

Products and services for a business need to be attuned to customer requirements, cost and quality tradeoffs, with milestones for pricing and completion. Show that you have a process to hire, fire, and train others as required. Marketing, sales, support, and service operations. Solution development and delivery.

Entrepreneur

Startup Professionals Musings

SEPTEMBER 21, 2020

In all cases, don’t skip the basic training. You need a good cook, good marketing, and first-class service. Develop metrics with which to measure yourself and use these to incrementally expand and improve your offering as fast as the market and capital will allow. Domain knowledge and experience is a huge success factor.

Startup

Startup Professionals Musings

OCTOBER 3, 2016

The challenge is to recognize the people with the right traits to get results, and to train yourself to work on the right things. Sets goals and milestones, with metrics to track progress. They define metrics for each goal, and diligently track themselves against these metrics.

Entrepreneur

SoCal CTO

MARCH 5, 2007

Common revenue streams are consulting, training, support, customization, upgraded versions for corporate applications, etc. Social Media for Service Professionals LearnTrends Speakers and Topics Accounced Tags not Folders - LinkedIn Saved Profiles Product Management for Startups in Los Angeles – S.

Southern California

Startup Professionals Musings

MARCH 15, 2020

As a business advisor, I have too often seen technical entrepreneurs get a product or service off the ground with ease, but then struggle mightily when their business reaches a couple of million in annual sales, or the employee count grows beyond a handful. Implement metrics and set objectives for every organization.

Startup

Startup Professionals Musings

JULY 15, 2020

In most businesses, this means selling something, and proving that your product or service has value. Implement the key business metrices you will live by. Identify the three most important metrics your business must hit every week to achieve growth goals. Increase you focus on coaching, training, and mentoring.

Metrics

Startup Professionals Musings

FEBRUARY 12, 2022

The more everyone in the startup is obsessed with satisfying customer needs and providing better customer service, the more effective the startup will be in adapting to change. Provide direct customer contact to everyone, as well as training. Imbue customer change focus.

Startup

Startup Professionals Musings

DECEMBER 22, 2021

Too many businesses I know still see customer service as a burden, rather than an opportunity to gain loyalty and advocacy. Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service.

Customer

Startup Professionals Musings

MARCH 10, 2023

Products and services for a business need to be attuned to customer requirements, cost and quality tradeoffs, with milestones for pricing and completion. Show that you have a process to hire, fire, and train others as required. Marketing, sales, support, and service operations. Solution development and delivery.

Outsource Development

socalTECH

OCTOBER 14, 2019

Most are not event addressing it, and even in the instances they are, the typical format is to have a specialist come in for a workshop, to train just small percentage of an organization. Michele Ruiz: The only thing I would add, is this is a software-as-a-service solutioneverything is on our online platform.

Content

socalTECH

OCTOBER 19, 2016

How is this different from other DNA testing startups and services out there today? I entered into this study, and thought�since I'd been training for the Ironman�I'd be the healthiest person in the study. Third, there's ultimately the real opportunity to develop scientific, validated metrics for wellness.

Coach

Startup Professionals Musings

JANUARY 11, 2014

The more everyone in the startup is obsessed with satisfying customer needs and providing better customer service, the more effective the startup will be in adapting to change. Provide direct customer contact to everyone, as well as training. Imbue customer change focus.

Entrepreneur

Startup Professionals Musings

MAY 4, 2014

Even if you are doing the work yourself, you need to document requirements, features, metrics, and milestones. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process.

Startup

Startup Professionals Musings

SEPTEMBER 7, 2011

Even if you are doing the work yourself, you need to document requirements, features, metrics, and milestones. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process.

Startup

Startup Professionals Musings

JUNE 5, 2019

With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers. For example, the days are gone when simply replacing a purchase or giving your money back was considered premium service. Technology enhances experience, not impedes it.

Customer

Both Sides of the Table

NOVEMBER 14, 2017

How profitable is my product or service? What sized team can I afford in order to sell, market & provide service to these customers? We have been able to build deep customer insights on product, pricing, service, geography, competition, etc. How long does it take me to pay back my original customer acquisition costs?

Startup

Startup Professionals Musings

MAY 24, 2015

Products and services for a business need to be attuned to customer requirements, cost and quality tradeoffs, with milestones for pricing and completion. Show that you have a process to hire, fire, and train others as required. Marketing, sales, support, and service operations. Solution development and delivery.

Outsource Development

Startup Professionals Musings

SEPTEMBER 14, 2011

The more everyone in the startup is obsessed with satisfying customer needs and providing better customer service, the more effective the startup will be in adapting to change. Provide direct customer contact to everyone, as well as training. Imbue customer change focus.

Startup

Startup Professionals Musings

OCTOBER 20, 2023

Put operational systems and metrics in place early. Resist the urge to expand your offering during early growth with additional products, services, and business models. Proactively provide training and team member rotation. In the chaos of scaling, it’s hard to identify and fix weaknesses before they become a crisis.

Marketing

Startup Professionals Musings

AUGUST 1, 2010

Even if you are doing the work yourself, you need to document requirements, features, metrics, and milestones. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process.

Startup

Startup Professionals Musings

MAY 12, 2019

The more everyone in the startup is obsessed with satisfying customer needs and providing better customer service, the more effective the startup will be in adapting to change. Provide direct customer contact to everyone, as well as training. Imbue customer change focus.

Startup

Startup Professionals Musings

JANUARY 31, 2013

Even if you are doing the work yourself, you need to document requirements, features, metrics, and milestones. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process.

Outsource Development

Startup Professionals Musings

NOVEMBER 29, 2012

The more everyone in the startup is obsessed with satisfying customer needs and providing better customer service, the more effective the startup will be in adapting to change. Provide direct customer contact to everyone, as well as training. Imbue customer change focus.

Startup

Startup Professionals Musings

JUNE 18, 2023

In all cases, don’t skip the basic training. You need a good cook, good marketing, and first-class service. Develop metrics with which to measure yourself and use these to incrementally expand and improve your offering as fast as the market and capital will allow. Domain knowledge and experience is a huge success factor.

Startup

Tech Coast Venture Network

FEBRUARY 22, 2010

Design the Job – Include reporting relationships, authority, responsibilities, and performance metrics. Outside of the Org Chart – Advisory & governing boards; professional service providers help provide connections and build credibility. Hire People Just-In-Time (including training, teambuilding, and ramp-up time).

Design

Startup Professionals Musings

AUGUST 7, 2020

Even a million users on your social media site won’t pay the bills until you sell some advertising or a premium service. It’s your job as a leader to be the model high performer, quantify the team view with metrics, and expand awareness to the best outside competition and new tools. Attract, train, and reward only the best leaders.

Technical Review

Both Sides of the Table

JANUARY 31, 2010

I took the night train that night to London to try and hold investors firm. We sold the first company to a French services company and were racing around getting our second company off of the ground. I flew from San Diego (where I was visiting for Thanksgiving) to New York to persuade investors to stick with us.

Entrepreneur

Startup Professionals Musings

AUGUST 6, 2010

The more everyone in the startup is obsessed with satisfying customer needs and providing better customer service, the more effective the startup will be in adapting to change. Provide direct customer contact to everyone, as well as training. Imbue customer change focus.

Startup

Startup Professionals Musings

DECEMBER 30, 2012

In all cases, don’t skip the basic training. You need a good cook, good marketing, and first-class service. Develop metrics with which to measure yourself and use these to incrementally expand and improve your offering as fast as the market and capital will allow. then you can start writing a recipe. Don’t stand still.

Startup

Startup Professionals Musings

NOVEMBER 4, 2016

In all cases, don’t skip the basic training. You need a good cook, good marketing, and first-class service. Develop metrics with which to measure yourself and use these to incrementally expand and improve your offering as fast as the market and capital will allow. Domain knowledge and experience is a huge success factor.

Entrepreneur

Startup Professionals Musings

APRIL 7, 2011

In all cases, don’t skip the basic training. You need a good cook, good marketing, and first-class service. Develop metrics with which to measure yourself and use these to incrementally expand and improve your offering as fast as the market and capital will allow. then you can start writing a recipe. Don’t stand still.

Entrepreneur

Startup Professionals Musings

SEPTEMBER 28, 2015

In all cases, you need customer support, formal processes and training in place. As an entrepreneur, make sure you understand your direct and indirect costs, staffing requirements, margins and metrics to make sure these elements are in place. Product distribution or service delivery.

Technical Review

Startup Professionals Musings

DECEMBER 8, 2018

In all cases, don’t skip the basic training. You need a good cook, good marketing, and first-class service. Develop metrics with which to measure yourself and use these to incrementally expand and improve your offering as fast as the market and capital will allow. Domain knowledge and experience is a huge success factor.

Startup

Startup Professionals Musings

AUGUST 27, 2023

Measure progress through metrics on sales, revenue, and penetration. Remember that customer experience is much more than just customer service, because it encompasses all the customer touch points with your company. Seek customer feedback on ways to improve value and satisfaction. Develop a mindset of improvement versus defense.

Customer

Tech Zulu Event

JULY 20, 2012

Reiss started with service design in the 1980s and thinks a lot of the things done then are the same things that people are doing now. It’s a whole bunch of different things including service design…that are all part of the UX.” ” Some call it service design or experience design or product design. .”

Social Media

Startup Professionals Musings

DECEMBER 30, 2016

Most people have heard of Foursquare for local nightlife and Airbnb for rooms, but other nationally recognized sources for local services are still hard to find, including social media, local news, advertising, and event calendars. I still hear often the dream of a free service to users, supported by advertising, per the Facebook model.

Advertising