article thumbnail

6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. This new definition applies equally to brick-and-mortar stores, as well as online platforms. Great customer service now must be proactive, rather than reactive. Even the best marketing doesn’t do it.

article thumbnail

Entity Academy, an edtech startup that trains, mentors and places women in tech roles, secures $100M

TechCrunch LA

An edtech startup called Entity Academy — which provides women with training, in areas like data science and software development; mentoring; and ultimately job coaching — has raised $100 million on the heels of strong growth of its business, and an ambition to improve that ratio.

Mentor 297
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Degreed Raises $75M to Expand in Growing Workforce Training Sector

Xconomy

Degreed , which helps businesses upgrade the skills of their staffers through an online gateway to learning resources, announced Thursday it has raised $75 million to grow the service and expand internationally.

article thumbnail

Launching from beta, ProGuides is making money ensuring that gamers never play alone

TechCrunch LA

When ProGuides pulled the covers off of its service earlier this year, the young Los Angeles-based startup intended to give gamers a way to train with professional and semi-pro esports players from around the world. “After we launched the beta, we found some interesting user behavior,” says Sam Wang. ProGuides raised $1.9

Coach 180
article thumbnail

ChargerHelp raises $2.75M to keep EV chargers working

TechCrunch LA

Demand for ChargerHelp’s service has attracted customers and investors. The funds will be used to build out its platform, hire beyond its 27-person workforce and expand its service area. The funds will be used to build out its platform, hire beyond its 27-person workforce and expand its service area.

Incubator 287
article thumbnail

A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. It sounds like you actually do all your customer service in house?

Customer 113
article thumbnail

Via is launching an on-demand public transit network in the city of Cupertino

TechCrunch LA

The on-demand shuttle service, which begins October 29, will eventually grow to 10 vehicles and include a wheelchair-accessible vehicle. Avis Budget Group, another partner in this service, is the fleet management service that will maintain the vehicles. ” The service, which will run from 6 a.m. weekdays and 9 a.m.

Demand 168