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A personal story about quality control

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156
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Accelerators Have Resources To KickStart Your Startup

Startup Professionals Musings

A few are still trying to make a profitable business out of nurturing startups, but it’s a challenge to make money when your customer startups don’t have many resources to give. As well, these companies usually bring real new venture funding opportunities to the startups they sponsor. Health, life, and other insurance at group rates.

Resource 159
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What is your biggest error in company planning?

Berkonomics

It is most often missed assumptions about the market, the competition, the speed of adoption, or other critical metrics you’ve researched, or selected, or even just guessed at to create your plan. That’s likely to be completely unreachable for you with almost any amount of resources. Sources for your data. TAM, SAM, SOM?

Company 156
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Should Startups Care About Profitability?

Both Sides of the Table

They actually lost about $175 million in cash in that quarter, FWIW. To grow faster businesses need resources in today to fund growth that may not come for 6 months to a year. I know this seems obvious but I promise you that even smart people forget this when talking about profitability. Is it one product line or multiple?

Startup 227
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It’s about time!

Berkonomics

Enterprise time, as opposed to personal time management, is defined as the sum total of resources available to a company expressed in terms of time – time to develop, to debug, to produce, to deploy, to respond to issues, and to make changes in plans that are not working. Extending the Runway book available at www.berkus.com.

Resource 176
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The Scarcest Resource at Startups is Management Bandwidth

Both Sides of the Table

As a VC I regularly meet with companies and listen to their plans. A significant number of the companies I meet with get some form of feedback from me that: “I’m a bit worried that you’re doing too many THINGS. I always tell teams I meet with, “The scarcest resource in your company is management bandwidth.

Resource 415
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Are you or your business “time bankrupt?”

Berkonomics

Time bankruptcy results from the deliberate over-commitment of core resources. I created the term “time bankruptcy” almost thirty years ago when the computer software business was young, and I was a software developer building a young company based upon quality first. You’d know the symptoms, if not the name. Why use this term?

Resource 156