Startup Professionals Musings

FEBRUARY 3, 2020

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” Great startups manage to continually improve the relationship through outstanding follow-on support and service.

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Startup Professionals Musings

JULY 20, 2020

Contrary to popular opinion, viral marketing has not eliminated the need for old-fashioned lead generation to bring customers to a startup. His professional background includes having held marketing-executive roles at big companies as well as startups. Social-media advertising. Email marketing. Cold calling.

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Startup Professionals Musings

FEBRUARY 21, 2021

Most startups are happy to find any customer, and will hang on for dear life to every one. Only later do they realize that some of these cost more than they are worth, or lead into commitments they can’t sustain, but no business wants to violate the golden rule that every customer needs to be treated as if they were the only customer.

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Both Sides of the Table

MAY 20, 2020

It was only about 10–15% of their actual total revenue per month so for many it wasn’t a battle worth fighting?—?they they just put up with the food delivery company fees. Customers were happy and restaurants focused on their in-store business. You lose the ability to up-sell and cross-sell products. Enter ChowNow.

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Startup Professionals Musings

FEBRUARY 12, 2023

These things outside your control do happen, but based on my years of experience as a startup advisor and angel investor, I still see too many strategies leading to failure that are inside the entrepreneur decision realm. I certainly agree that starting a business is fraught with risk, and none of us get it all right the first time.

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Startup Professionals Musings

JULY 16, 2022

We are living in a new generation of business, where customers drive the experience, and highly engaged employees are required to keep up with customer expectations. True leaders are tenacious, determined, and self-starting. Tenacious: be persistent in your pursuits. They can take a tough situation and fix it.

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Both Sides of the Table

DECEMBER 11, 2022

Something happened in the past 7 years in the startup and venture capital world that I hadn’t experienced since the late 90’s — we all began praying to the God of Valuation. How might our next phase of the journey seem brighter, even with more uncertain days for startups and capital markets? Nobody cared about our valuations any more.

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Both Sides of the Table

AUGUST 28, 2009

This is part of my ongoing series Startup Lessons. I started my first company in 1999 in London at the height of the dot com craze. We hadn’t even thought about having a customer support line or who would staff it. We had one of the largest US software companies talk about buying us. We were hot.

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Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. Starting with a positive.

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Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. During today’s dynamic customer journey, consumers often find themselves at a point of indecision.

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Startup Professionals Musings

DECEMBER 25, 2021

Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. You may think this is only important to your marketing and sales people, but in reality it doesn’t matter how great your product or technology might be, you won’t succeed if you don’t understand your target customer decision process.

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Startup Professionals Musings

JUNE 21, 2021

If you are one of the many professionals still trapped between jobs by circumstances outside your control, or are about to dump the loser job you have now, you should be actively defining and starting your own business, in parallel with looking for that ideal job. Have startup efforts to highlight in job interviews.

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Startup Professionals Musings

MAY 15, 2023

Entrepreneurs have always believed that their product or service must show real value to customers, but today the smart ones are even able to make their marketing valuable. Now customers seek out people who are willing and able to add value, with expertise and insight, even before they have a product. The key is consistency.

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Startup Professionals Musings

JULY 10, 2021

In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. He makes a convincing argument that it’s time for every company to get prepared for the next customer generation, or your company is heading toward life support.

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Startup Professionals Musings

SEPTEMBER 9, 2023

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

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TechCrunch LA

MAY 3, 2022

” She grew up in Houston and went on to attend Stanford and major in engineering. The company Winters was working for sponsored her MBA to Harvard Business School, and it was there that she came up with the idea for Upgrade. A hairstylist can help a woman feel better about themselves. The company, which raised $1.7

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Startup Professionals Musings

SEPTEMBER 13, 2022

The “valley of death” is a common term in the startup world, referring to the difficulty of covering the negative cash flow in the early stages of a startup, before their new product or service is bringing in revenue from real customers. Join a startup incubator. Commit to a major customer.

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Both Sides of the Table

AUGUST 14, 2011

I was recently approached by Fast Company to comment on “crisis management&# at startups in the wake of the Airbnb “ranksackgate&# story. I agreed to do the interview because the story was about what other companies can learn rather than about airbnb in particular. Make the story be about your market.

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TechCrunch LA

MAY 19, 2018

About two-thirds of new homes being built in the U.S. In startup-land, however, the presumptions about where housing demand is going looks a bit different. Funded shared and short-term housing startups are cropping up across the globe, from China to Europe to Southeast Asia. This isn’t a U.S.-specific

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Tech.Co

MAY 31, 2023

Launching and growing a startup is one of the biggest missions an entrepreneur can undertake. But while competition remains fierce, the advancement and accessibility of smart solutions are making it easy than ever for startups to find their feet. VPN Startup tool: VPN Price: Free Hide.me While Hide.me

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Tool Startup Software Review Technical Review 128

Both Sides of the Table

JANUARY 11, 2014

I actually really enjoyed many of the points Muhammad made about marketing in general and I found myself nodding through the entirety of the article except for it’s core premise. I believe growth hacking is about all of this. For starters it brings a mindset to startups that not all of them have innately.

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Startup Professionals Musings

MAY 21, 2023

One of the most frequent questions I get as a mentor to entrepreneurs is “How do I find the money to start my business?” On the other hand, there are many additional creative options available for starting a business that you might not find for buying a car, home, or other major consumer item. Join a startup incubator or accelerator.

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Startup Professionals Musings

MARCH 11, 2023

Savvy entrepreneurs start testing their ideas on potential customers even before the concept is fully cooked. They have enough confidence in their ability to deliver that they don’t worry about someone stealing the idea to get there first, and they don’t forget to listen carefully to critical feedback.

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Startup Professionals Musings

FEBRUARY 26, 2023

Based on traditional research, getting new customers is five to ten times harder than getting additional revenue from existing customers. If you are looking to start a new business in any domain, it’s definitely worth your time to check your fit for one of these models: Membership website model. Private club model.

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Startup Professionals Musings

JUNE 23, 2021

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

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Customer Custom Technical Review Metrics 147

socalTECH

MARCH 14, 2018

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model?

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socalTECH

APRIL 13, 2021

For today's interview, we spoke to Dave Eastman, the Director of the Viterbi Startup Garage, a startup incubator that is run by the University of Southern California, out of its location in Marina Del Rey. What is Viterbi Startup Garage? The Startup Garage is located physically in Marina Del Rey, in the twin tower on Admiralty.

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Marina Del Rey Startup USC Incubator 150

TechCrunch LA

MAY 25, 2019

Hello and welcome back to Startups Weekly, a newsletter published every Saturday that dives into the week’s most noteworthy venture deals, fundraises, M&A transactions and trends. Let’s take a quick moment to catch up. Haus, like any good consumer startup in 2019, is shipped directly to your door. Fundraising.

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Startup Professionals Musings

OCTOBER 17, 2020

Maybe we haven’t seen the results yet, but there are thousands of startup opportunities to offer new alternatives and services, to replace those destroyed by the crisis. That’s the great thing about being an entrepreneur. Some kind of natural or man-made disaster. You get to choose your pain. Marty Zwilling.

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Customer Custom Startup Outsource Development 167

Startup Professionals Musings

MAY 16, 2022

Sometimes the hesitation I see is not just the qualms of starting and growing a business, but an actual inability to think big, chase dreams, or build a support community around you. Good brainstorming requires you to assemble a half-dozen of the right people who are not afraid to speak up and participate. No idea should go unspoken.

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Berkonomics

JANUARY 24, 2019

Some of these entrepreneurs starting a new company are alumni from companies that would be a competitor to the enterprise being created or joined. Rules about non-compete agreements . So, what are the rules about those pesky non-compete agreements signed upon your discharge, or upon the sale of your previous company?

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Company Companies News Startup 120

Berkonomics

JANUARY 24, 2019

Some of these entrepreneurs starting a new company are alumni from companies that would be a competitor to the enterprise being created or joined. Rules about non-compete agreements . So, what are the rules about those pesky non-compete agreements signed upon your discharge, or upon the sale of your previous company?

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Company Companies News Startup 120

Startup Professionals Musings

APRIL 14, 2021

Yet, these days, I am seeing overwhelming evidence that customer buying decisions, especially with consumers, are often based on emotional and psychological factors , including passions from others, your experience, and social relationships. Other startups use technology to provide personalized products to all customers.

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Tech.Co

JANUARY 3, 2022

Well, another year has come and gone, and while we're yet to leave the pandemic behind, it has led to a record number of small businesses starting up. A startup for startups! Having built our own startups we know that startup models are usually wrong from day one. “We’ve been in your shoes.

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Startup Professionals Musings

FEBRUARY 7, 2021

Gerber wrote a best-selling business book called The E-Myth: Why Most Businesses Don’t Work and What to Do About It. The E-Myth (“Entrepreneurial Myth”) is the mistaken belief that most businesses are started by people with tangible business skills, when in fact most are started by “technicians” who know nothing about running a business.

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Technical Review Startup Social Media Satisfaction 136

Tech Zulu Event

OCTOBER 8, 2013

I met fellow hustler Brian Curliss about 2 years ago at a Startup Weekend event that I was covering. It came as no surprise whatsoever when I found out that his new company MailLift was called up to the big leagues to join the 500 Startups accelerator. So what is so special about 500 Startups you ask?

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Startup Professionals Musings

APRIL 1, 2020

Attracting the right customers is the key to success in business, whether you have a new startup or a mature enterprise. For example, Xerox tried to broaden the use of "xerox" as the standard term for "photocopying" to extend their existing customer segment into office automation and all kinds of computing.

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