Berkonomics

OCTOBER 19, 2023

It was simply not acceptable to be backed up in customer service, forcing either a ten-minute wait or a call back from support. Rapid growth=hiring inexperienced customer service reps. It took several months to hire and train enough new service reps to keep up with the rapid growth of our company.

Training 156

Training Resource Customer Custom 156

Startup Professionals Musings

SEPTEMBER 20, 2010

Many writers have outlined the critical success factors for product companies, like sell every unit at a profit, patent the design, and continuous product improvement. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself.

Product 91

Product Services Satisfaction Patents 91

Startup Professionals Musings

JUNE 21, 2023

For your own happiness and satisfaction, I recommend you start instead working from that higher purpose and passion. The program has led to significant business benefits, including more fulfilled and productive teams, and a large brand boost, promoting CVS to a list of the nation's 50 most community-centric businesses.

Satisfaction 114

Satisfaction Customer Custom Social Media 114

Startup Professionals Musings

FEBRUARY 11, 2023

This is the confirmation that your product or service fills a real need in the marketplace. Similarly, it will be very satisfying to see the productivity increases from your leadership and mentoring. Even with the perfect product, your customers won’t even know you exist without marketing.

Startup 118

Startup Satisfaction Customer Custom 118

Startup Professionals Musings

APRIL 29, 2023

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Start with a service you know and love. Don’t let your service be viewed as a commodity.

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

SEPTEMBER 2, 2018

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Start with a service you know and love. Don’t let your service be viewed as a commodity.

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

MAY 16, 2020

This is the confirmation that your product or service fills a real need in the marketplace. Similarly, it will be very satisfying to see the productivity increases from your leadership and mentoring. Even with the perfect product, your customers won’t even know you exist without marketing.

Satisfaction 174

Satisfaction Customer Custom Outsource 174

Startup Professionals Musings

AUGUST 3, 2020

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Start with a service you know and love. Don’t let your service be viewed as a commodity.

Startup 174

Startup Training Services Writing 174

Berkonomics

MARCH 11, 2021

Here’s the question: Sean Ellis, the marketing guru behind DropBox and other successes, advises clients that “The most important question on a survey is , ‘How would you feel if you could no longer use this product?’” He goes on to quantify the response. Other question for a great survey. A final word: Other kinds of surveys.

Customer 218

Customer Custom Case Study Email 218

Startup Professionals Musings

JUNE 27, 2014

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Start with a service you know and love. Don’t let your service be viewed as a commodity.

Services 105

Services Startup Training Writing 105

TechEmpower

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. Enhancing Front-End Product Search We also developed a front-end search tool that revolutionized the way users search for products. cto , infotech , innovation , product , project , saas

Generative AI 346

Generative AI Artificial Inteligence Tool Knowledge Base 346

socalTECH

MAY 1, 2014

Agoura Hills-based TouchCommerce has launched a new product aimed at contact ceners, saying that it has launched a new product called TouchConnect. The new product includes such things as co-browsing and helping to direct users to relevant content; tracking the history of calls and integration into CRM systems; and more.

Agoura Hills 147

Agoura Hills Agoura Satisfaction Customer 147

Berkonomics

AUGUST 24, 2017

It was simply not acceptable to be backed up in customer service, forcing either a ten-minute wait or a call back from support. It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. If a front desk clerk called support at 11.00

Training 243

Training Resource Press Satisfaction 243

Startup Professionals Musings

OCTOBER 29, 2021

Studies have shown that work productivity is related to a happier work culture , and customer satisfaction and loyalty are also dependent on the culture. The trend toward more remote work, flexible work hours, and outsourcing can eliminate productive work relationships and communication between functions.

Satisfaction 108

Satisfaction Outsource Study Platform 108

Startup Professionals Musings

AUGUST 17, 2016

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Start with a service you know and love. Don’t let your service be viewed as a commodity.

Services 61

Services Startup Training Writing 61

Berkonomics

MARCH 26, 2020

one area to another in the flow of product or service through your organization. A bottleneck in your organization’s flow of product or service can happen, shift, or disappear quickly. The definition of a bottleneck in your business is one that constricts the flow of work from. Remove that impediment!

Organization 156

Organization Demand Satisfaction Training 156

Startup Professionals Musings

SEPTEMBER 15, 2023

Obviously, his result goes well beyond the idea of charging a premium for better beans and service. So here are my own top recommendations on how to think about your business aspirations, and put innovation in perspective among all the other priorities you will need to achieve success and satisfaction with your role on the road ahead.

Artificial Inteligence 114

Artificial Inteligence Ideas Satisfaction Customer 114

Startup Professionals Musings

OCTOBER 19, 2022

The crowd gets the satisfaction of helping, with minimal risk, and no expectation of any high return. Product pre-order model. With this model, a startup pre-sells their product early, at a cheaper price, in exchange for a pledge. Interest on debt model. Other popular sites for startups, including StartupNation and Startups.co

Funding 141

Funding Startup Outsource Development Satisfaction 141

Startup Professionals Musings

OCTOBER 4, 2023

Ironically, as a startup investor and mentor, I have seen too many failures caused by just the opposite – too much money spent too soon, taking time to get product perfection, and assuming customers will wait. Startups funded by rich uncles rarely think about productivity. Rethink or reframe the challenge.

Resource 112

Resource Ideas Competition Entrepreneur 112

Startup Professionals Musings

APRIL 12, 2023

You can change products and services, but service and quality to customers must endure. I recommend that you follow their example, and you too can experience the legacy and satisfaction of long-term success and satisfaction. I encourage you to embrace transparency, and lead with humility in all change initiatives.

Satisfaction 130

Satisfaction IBM IBM Summary 130

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Startup 154

Startup Training Customer Custom 154

SoCal Tech Calendar

SEPTEMBER 8, 2017

The result is industry-leading productivity, innovation, collaboration, and job satisfaction. This event is restricted to qualified CEOs and CFOs ONLY, no service providers. Participants will leave with the ability to assess their workplace and upgrade each to their most effective potential. Confirmed RSVP a must.

Coach 100

Coach Satisfaction Organization Services 100

Startup Professionals Musings

APRIL 18, 2021

Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. Validation of product. This will cover the technology, the current state of development, and customer satisfaction. If the product is in customer hands, expect some customers to be interviewed.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

Startup Professionals Musings

FEBRUARY 5, 2023

Many entrepreneurs have a passion and an idea, or even invent a new product, but are never able to execute to the point of creating a startup. A business is an entity which exchanges goods and services with people outside the business (customers) for money, social good, or something of equal value. Startup and development stage.

Entrepreneur 108

Entrepreneur Startup Ideas Satisfaction 108

Startup Professionals Musings

JANUARY 30, 2022

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. Missions and products that are too broad confuse your team, your customers, and potential investors. Product development chasm. Marketing and sales chasm.

Startup 150

Startup Technical Review Customer Custom 150

Startup Professionals Musings

MARCH 10, 2023

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.

Outsource Development 115

Outsource Development Startup Competition Ideas 115

Startup Professionals Musings

FEBRUARY 8, 2023

I see it as an opportunity to find new ways to attract customers , make long-needed changes to improve productivity, and lower your own costs of doing business. While they are looking, you can benefit with new services or an expanded product line. We all need a shock from time to time, to get us thinking ahead again.

Outsource 95

Outsource Customer Custom Sample 95

Startup Professionals Musings

JULY 9, 2022

The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring real change to the world, and give you the satisfaction you seek. There are already a variety of cloud computing solutions available for common business usage, including the following: Software as a Service (SaaS).

Technology 133

Technology Cloud Computing Social Media Networking 133

Startup Professionals Musings

SEPTEMBER 1, 2023

The most memorable businesses, like Starbucks and Apple, no longer sell products, they sell ‘experiences’ with a product at the center. The challenge is to transform and hardwire your entire team to think in these terms, rather than the default focus on distinct towers of product quality, closing the sale, or fixing a complaint.

Customer 106

Customer Custom Startup Competition 106

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

APRIL 16, 2022

Yet I find, as a mentor and outside consultant, that many of you focus only on working conditions and compensation as the key factors determining team engagement , health, and productivity. Every person requires some level of positive human interaction with co-workers and others to be satisfied and productive.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

JULY 4, 2020

Personal satisfaction also ranked close behind, with 70 percent of respondents claiming it was a key advantage to running their own business. This indicates that lifestyle and satisfaction factors are often more important than financial ones. Job creation and innovation are the results, not the drivers. High level of excitement.

Entrepreneur 122

Entrepreneur Startup Satisfaction Competition 122

Startup Professionals Musings

DECEMBER 22, 2021

Too many businesses I know still see customer service as a burden, rather than an opportunity to gain loyalty and advocacy. Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

JULY 14, 2023

Every existing business, as well as every startup, needs to reassess their product or service in the context of these five forces: Intensity of competitive rivalry. You are never the only alternative, hopefully just the best, in price, utility, and satisfaction. This is where most current business plan analyses focus today.

Competition 88

Competition Startup Framework Pricing 88

Startup Professionals Musings

JANUARY 23, 2021

Ironically, as a startup investor and mentor, I have seen too many failures caused by just the opposite – too much money spent too soon, taking time to get product perfection, and assuming customers will wait. Startups funded by rich uncles rarely think about productivity. Rethink or reframe the challenge.

Startup 164

Startup Resource Entrepreneur Competition 164

Startup Professionals Musings

APRIL 2, 2022

High-technology product startups, without customers, don’t make a business. Survey results show that more than 80% of consumers now receive advice through social networking sites prior to a product purchase. Most consumers now research online product reviews, blogs, YouTube, Twitter, and Facebook, for authoritative guidance.

Customer 122

Customer Custom Social Media Technical Review 122

Startup Professionals Musings

MAY 10, 2020

Many entrepreneurs have a passion and an idea, or even invent a new product, but are never able to execute to the point of creating a startup. A business is an entity which exchanges goods and services with people outside the business (customers) for money, social good, or something of equal value. Startup and development stage.

Ideas 127

Ideas Entrepreneur Satisfaction Summary 127