Screening Services Writing 
Both Sides of the Table
OCTOBER 3, 2013
She entered you reservation by writing in a time slot in a paper calendar and you were in. We spent a year (2012-2013) building a merchant acquisition machine and all of the systems to support bookings, calendar integrations, location services, etc. The hostess worked from 4-10pm so you had to call during these hours. Top Photo Credit.
Both Sides of the Table
JANUARY 31, 2010
So I thought I’d write a piece on how to not suck when you give a presentation. Nobody wants to read your text on a big screen. Don’t write sentences on the – only key words to help you remember what you’re going to say. It is not sufficient to write yourself notes and read them before hand.
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Both Sides of the Table
JANUARY 28, 2012
I’ve wanted to write a blog post called “Mobile Second” for a long time to make this point more forcefully. The power of large screen real estate. They are location aware, which is important in personalizing the service offering. Try writing long reviews of a restaurant. The power of a keyboard.
Berkonomics
AUGUST 2, 2017
I had long-since added a battery backup for my dual-screen monitors and computer. But none of this helped in a recent power outage, when reinstated power blew the microcell, requiring a repurchase and days of no cell service inside my home (which is too far from public cells to get a single bar.). Didn’t think so….
Both Sides of the Table
MAY 27, 2016
I answered in the same way I always do so I thought I’d just write it publicly. “I I love businesses that aim to massively reduce the costs of products or services in a way that makes a product or service vastly more accessibility and in which incumbents would have a hard time competing. I fall in love.” Innovator’s Dilemma.
Both Sides of the Table
SEPTEMBER 28, 2011
You’re writing a freaking blog post! But it’s mostly customer service. I never get grumpy that people write. If you do randomly write me I have advice. Or ask Tasha to send you a screen shot of my weekly calendar. I am looking at a company that provides a service supporting node.js Should you?
Both Sides of the Table
AUGUST 17, 2014
I’ll try to get write-ups shortly but for now here is an overview of my interview with Nanea Reeves – President and COO of textPlus. In the clip below we spoke about the benefits of sending product team members (including engineers) to meet customers as well as all hands taking part in customer service calls.
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