Both Sides of the Table

JULY 13, 2012

The New York Times recently ran an article titled, “ Tech Companies Leave Phone Calls Behind.” But this article missed the real trend. ” It’s hard to really find fault with the reporting. But only from customers. That’s because you are not their customer. Let me explain: 1.

Mobile 311

Mobile Technical Review Google Screening 311

Startup Professionals Musings

FEBRUARY 19, 2021

For example, there are a dozen articles like this one for every area of expertise. Another mistake many consultants make is to charge by the hour, and customers lose track and lose confidence as things change. Report within the organizational structure. Have "customers", not "clients." Be exceptionally easy to find.

Startup 150

Startup Slides Email Customer 150

Startup Professionals Musings

APRIL 9, 2021

In these days of rapid change, the pandemic, and worldwide competition, you need to make sure your entire team is customer-focused, innovative, and always looking around the corner for the next big thing. Recent articles report that companies where everyone is focused on the big picture can increase their returns by up to 400 percent.

Coach 174

Coach Activity Customer Custom 174

Steve Reich

JUNE 11, 2012

This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. It gives the best customer experience of any phone. It gives the best customer experience of any phone.

Customer 97

Customer Custom Software Review SaaS 97

Startup Professionals Musings

OCTOBER 6, 2013

Every startup fears that one angry and unfair customer who can jeopardize the business by a negative post on Ripoff Report , Yelp , or one of the hundreds of other consumer complaint and review sites on the Internet. Web reputation management, both business and personal, has become a top priority requirement.

Report 98

Report Search Engine Optimization Startup Google 98

Startup Professionals Musings

JULY 23, 2022

I’ve always thought that I might be overly sensitive, until I saw an article about bad bosses a few years ago by The Business Journals , which claims that many employees spend 10 hours a month complaining or listening to others complain, and 75 percent say their boss is the most stressful part of their job. If not, don’t say it.”

Startup 141

Startup Journal Customer Custom 141

InfoChachkie

AUGUST 25, 2014

A version of this article previously appeared on Forbes. During the intervening 20-years, Jeff has offered business executives numerous valuable tips, including the following: If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! You can be customer-focused or competitor-focused.

Tips 239

Tips Startup Customer Custom 239

Startup Professionals Musings

JUNE 16, 2021

This founder holds staff meetings only to report crises, rally the troops, and get status reports on assignments. He seemed to know his customer's needs, and was passionate about meeting those needs. Staff meetings are for one-way communication. With no input and no “buy in” from the team, sets extremely ambitious objectives.

Startup 114

Startup Ideas Organization Report 114

InfoChachkie

MARCH 23, 2015

A version of this article previously appeared in the Wall Street Journal. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! The concept was first introduced by Fred Reichheld in a 2003 Harvard Business Review article entitled "One Number You Need to Grow.". Wayne Gretzky.

.Net 100

.Net Startup Satisfaction Technical Review 100

InfoChachkie

MAY 19, 2014

A version of this article previously appeared on Forbes. Yet, that’s exactly who the Atlantic called out in an article last week (along with Apple), and they’re right. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! Quick - name a phone company. Yep, Facebook is a phone company.

Company 200

Company Companies Mobile Advertising 200

Both Sides of the Table

JANUARY 26, 2013

Over the past couple of years I’ve written down some of my thoughts and it’s started to add up enough that I’ve now created a new tab on this blog with PR related articles on the topic. The problem is that this is publicly available information that can and will be scanned by journalists and reported.

Startup 355

Startup Funding News Press 355

Startup Professionals Musings

FEBRUARY 21, 2020

Many of the entrepreneurs I advise or invest with spend considerable time on the Internet, keeping up with technology, customers, and competitors, but very few feel the need for an early personal presence. In fact, some totally avoid it, assuming their product or solution will speak for itself later.

Product 127

Product Entrepreneur Technical Advisors Technical Review 127

Startup Professionals Musings

MARCH 19, 2022

Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success. Here is my list of some key recommendations to help you get your fair share of business: Customize and personalize every communication you can. Highlight your personal leadership values and experience.

Services 121

Services Technical Review Social Media Case Study 121

Startup Professionals Musings

JANUARY 27, 2019

Even with product businesses, it’s the ultimate way to build your brand credibility, bring in customer leads, and get feedback from your target market. For example, if you mention an article you read in XYZ magazine, make sure to include a hyperlink to the article. You can repurpose your posts into articles, books and reports.

Blogging 88

Blogging Search Engine Optimization Web Writing 88

TechCrunch LA

APRIL 12, 2018

Both programmers, the two reconnected after doing stints as custom developers during and after college, and then when they were developing tools for their families’ businesses as residential contractors in the Los Angeles suburb of Glendale.

Glendale 271

Glendale Los Angeles Startup Technical Review 271

Tech.Co

JUNE 22, 2021

For publishers, it offers a potentially lucrative revenue stream — especially if the publishers can manage to refer potential customers at scale on relatively big-ticket items. Put simply, affiliate marketing is big business. Shopify, meanwhile, could represent a kinder, gentler affiliate marketing face than Amazon.

Marketing 177

Marketing Buzzfeed Guide Platform 177

Startup Professionals Musings

JUNE 3, 2023

A few are still trying to make a profitable business out of nurturing startups, but it’s a challenge to make money when your customer startups don’t have many resources to give. Most of these are non-profits, set up by a university to commercialize new technologies, or a municipality to foster business development for the local economy.

Organization 92

Organization Incubator Startup Resource 92

Startup Professionals Musings

JULY 7, 2021

Every customer or outside concern should be taken seriously as an opportunity to improve. Every reported problem likely means that many similar ones went unreported. You can remove items from your article or blog, but people do notice, and may escalate their concerns on another forum. Separate your emotion from feedback reality.

Social Media 144

Social Media Media Summary Satisfaction 144

InfoChachkie

JUNE 24, 2013

A version of this article previously appeared on Forbes. One way to do so is to ensure that when your customers share their experiences with your products and solutions, they do so with the passion and intensity of a soulful kiss. If you haven''t already subscribed yet, subscribe now for free weekly Infochachkie articles!

Marketing 239

Marketing Conference Startup RSS 239

Startup Professionals Musings

SEPTEMBER 11, 2020

A few are still trying to make a profitable business out of nurturing startups, but it’s a challenge to make money when your customer startups don’t have many resources to give. Most of these are non-profits, set up by a university to commercialize new technologies, or a municipality to foster business development for the local economy.

Resource 159

Resource Startup Incubator Seed Funding 159

Tech Zulu Event

NOVEMBER 18, 2011

Having paying “Customers” is what makes the cash register roar. This article will cover two things; First, the top mistakes small business owners make that end with inquiries leading you to the exit door before making a sale. Using your service or owning your product isn’t why a person buys, it’s the experience your customer will have.

Customer 85

Customer Custom Marketing SEO 85

Both Sides of the Table

MAY 24, 2021

Today they announced that they acquired a large competitor in their space for what is reported to be a $100 million transaction. It’s a virtue of the laws of large numbers ($100 million in ARR ) plus strong growth compounding off of large numbers plus large customers relying on our products for 7+ years or longer.

Venture Capital 363

Venture Capital Capital Funding Startup 363

InfoChachkie

JUNE 22, 2015

A version of this article previously appeared in Forbes. If you haven't already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! Call analytics are helping (our) clients prioritize (phone) conversations with customers who are more likely to buy, which makes marketing strategies more profitable.

Mobile 100

Mobile Technical Review Google Tool 100

TechCrunch LA

DECEMBER 2, 2019

I’m your host, Kirsten Korosec, senior transportation reporter at TechCrunch. Portions of the newsletter are published as an article on the main site after it has been emailed to subscribers (that’s what you’re reading now). The Station is emailed every Saturday morning.

Newsletter 135

Newsletter Startup Los Angeles Tips 135

InfoChachkie

OCTOBER 6, 2014

A version of this article previously appeared on Forbes. There were no scouting reports on Mr. Feller because the Cleveland Indians circumvented league rules by drafting him directly from High School. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles!

Startup 233

Startup Examples Report Marketing 233

InfoChachkie

SEPTEMBER 21, 2015

A version of this article previously appeared in Forbes. If you haven't already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! Thanks to the increasing modularity of SaaS, entrepreneurs can now "snap in" a scalable solution that increases their efficiency while enhancing customer satisfaction.

SaaS 100

SaaS Entrepreneur Startup Satisfaction 100

Startup Professionals Musings

MARCH 21, 2015

Every startup fears that one angry and unfair customer who can jeopardize the business by a negative post on Ripoff Report , Yelp , or one of the hundreds of other consumer complaint and review sites on the Internet. Web reputation management, both business and personal, has become a top priority requirement.

Search Engine Optimization 101

Search Engine Optimization Content Social Network Google 101

Startup Professionals Musings

JANUARY 29, 2017

Even with product businesses, it’s the ultimate way to build your brand credibility, bring in customer leads, and get feedback from your target market. For example, if you mention an article you read in XYZ magazine, make sure to include a hyperlink to the article. You can repurpose your posts into articles, books and reports.

Blogging 69

Blogging Search Engine Optimization Web Writing 69

InfoChachkie

JANUARY 5, 2015

A version of this article previously appeared in Forbes. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! When we launched GoToAssist, we offered our customers the option to brand the customer-facing webpages with their logo and brand colors. How Much For A Rib?

Pricing 100

Pricing Product Startup Customer 100

Startup Professionals Musings

OCTOBER 16, 2019

I’ve always thought that I might be overly sensitive, until I saw an article about bad bosses a few years ago by The Business Journals , which claims that many employees spend 10 hours a month complaining or listening to others complain, and 75 percent say their boss is the most stressful part of their job. If not, don’t say it.”

Journal 95

Journal Product Customer Custom 95

Startup Professionals Musings

OCTOBER 14, 2017

Every startup fears that one angry and unfair customer who can jeopardize the business by a negative post on Ripoff Report , Yelp , or one of the hundreds of other consumer complaint and review sites on the Internet. Web reputation management, both business and personal, has become a top priority requirement.

Search Engine Optimization 56

Search Engine Optimization Content Social Network Google 56

Startup Professionals Musings

MAY 23, 2014

For example, there are a dozen articles like this one for every area of expertise. Another mistake many consultants make is to charge by the hour, and customers lose track and lose confidence as things change. Report within the organizational structure. Have "customers", not "clients."

Startup 102

Startup Slides Email Customer 102

Both Sides of the Table

SEPTEMBER 22, 2012

Viewing the article through the lens of a venture capitalist there’s much to agree with under the mantra of “growth!” ” And when you read the article carefully it allows for a period of discovery in your business. It might be for technical reasons or it might be for customer adoption reasons. For example.

Startup 390

Startup Venture Capital Entrepreneur Technical Review 390

InfoChachkie

JULY 14, 2015

A version of this article previously appeared in Forbes. If you haven't already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! The complexity of simply knowing what rate to charge each online customer will increase exponentially, as there are over 10,000 taxing jurisdictions within the United States.

Sales 100

Sales Customer Custom Metrics 100

InfoChachkie

FEBRUARY 17, 2016

A version of this article previously appeared Forbes. Wiley entrepreneurs pre-sell their products and get customers to fund their businesses. DARPA, NIH and NSA) offer a small percentage of startup capital, primarily because the regulations and ongoing reporting requirements are onerous. Instead, they fund proven businesses.

Entrepreneur 100

Entrepreneur Ideas Seed Funding Capital 100

TechCrunch LA

APRIL 7, 2020

” For its part, Silicon Valley Bank said it was working around the clock to make sure its customers were able to access the federal money. Customers at Bank of America href="[link] have reported being unable to apply for the government-backed loans from the program without having an existing line of credit with the bank.

Startup 167

Startup Email Los Angeles Entrepreneur 167

Startup Professionals Musings

SEPTEMBER 5, 2013

Even with product businesses, it’s the ultimate way to build your brand credibility, bring in customer leads, and get feedback from your target market. For example, if you mention an article you read in XYZ magazine, make sure to include a hyperlink to the article. You can repurpose your posts into articles, books and reports.

Blogging 95

Blogging Startup Search Engine Optimization Writing 95