Remove about
article thumbnail

Why Most of Your Assumptions About Phone Calls are Wrong

Both Sides of the Table

It’s why I wrote this article about Invoca (formerly RingRevenue) that the most obvious mobile Internet ad unit is, in fact, a phone call. When you listen to Tony Hsieh talk about his Zappos customer reps in “ Delivering Happiness ” you get a sense of the effectiveness of call center relationships. Google knows it.

Email 339
article thumbnail

What SAAS Companies Need to Know About Network Management?

Tech Zulu Event

We’ve even created an acronym for these kinds of services: software as a service (SAAS). The software itself is hosted by a third party, SAAS service provider, which is responsible for maintaining software or hardware associated with the application. Collaboration among these parties often exposes SAAS networks to greater risks.

SaaS 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Nimble's Jon Ferrara On Retaining And Keeping Customers

socalTECH

This year, we're sponsoring the Recurring Revenue Conference (www.recurringrevenueconference.com), presented by Sutton Capital Partners. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model? Customer service is critical to customer retention in the SaaS subscription model.

Custom 166
article thumbnail

Praying to the God of Valuation

Both Sides of the Table

I started my first company in 1999 and was admittedly swept up in all of this: Magazine covers, fancy conferences, artificial valuations and easy money. Sure, we built SaaS products before the term even existed but at 31 it was hard to delineate reality from what all of the monied people around us were telling us what we were worth.

article thumbnail

Reflections On 2019: Peter Cowen, Sutton Capital Partners

socalTECH

Socaltech has partnered with Sutton Capital Partners with their Recurring Revenue Conference for several yars. While it was a good year for our merger and acquisition practice in the SaaS and fintech space, our most exciting news is in our merchant banking sector where we invest in and advise growth companies often for several years.

Capital 100
article thumbnail

One Weird Trick to Build a Personal Brand

Both Sides of the Table

My long-time friend Jason Lemkin is on the verge of launching a spectacular SaaS conference called SaaStr this week. And as I’ve written about before – building a personal brand is extremely important in today’s competitive job market. We shared information about building sales teams. Nobody knew us.

SaaS 150
article thumbnail

Interview with Therese Tucker, BlackLine

socalTECH

This year, we're sponsoring the Recurring Revenue Conference (www.recurringrevenueconference.com), presented by Sutton Capital Partners. Therese is one of the keynote speakers at the Recurring Revenue Conference. Therese Tucker: We're a SaaS company, and in fact, that's 95 percent of our revenue. That's key.

SaaS 100