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A personal story about quality control

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156
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How to undermine or reinforce your corporate culture

Berkonomics

And that certainly counts for customers too, although the customer jungle drums don’t communicate quite as fast as the virtual water cooler system, even with today’s many ways of posting negative reviews about company behavior. People working together with only the customer in mind. Culture done right.

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Meet YoShirt, Producers of Custom Apparel

Tech Zulu Event

Customization is a BIG TREND for millennials. All their lives, millennials have been customizing the things closest to them. First, there were polyphonic ring tones to customize phones. Then there was Myspace to customize teenage angst and loneliness. Now YoShirt is the next step in a long line of evolving customization.

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Interview with Ian Chen, Co-founder and CEO, Discotech

socalTECH

Ian talked to us about the rewards and challenges of being an entrepreneur, plus how important it is to manage lifetime value (LTV) of a customer versus customer acquisition cost (CAC) in making a successful company. (We We also recently posted a video version of this interview). The big driver for us was the guest list.

Startup 113
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Oh please! Walk the talk!

Berkonomics

And that certainly counts for customers too, although the customer jungle drums don’t communicate quite as fast as the virtual water cooler system, even with today’s many ways of posting negative reviews about company behavior. Email readers, continue here.] Now that’s showing faith. Actions always speak louder than words.

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The Men of Pinterest

InfoChachkie

The following guest post comes from Sean Percival, CEO of Wittlebee , a kids clothing club that sends its customers a new customized box of clothes every month, based on their children's age, color preferences and geographic location. I am an investor in Wittlebee via Rincon Venture Partners. Hunter Walk. Chris Brogan.

Blogging 178
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How This Entrepreneur Raised $28,000 Using Airbnb to Fund Her Startup

Both Sides of the Table

She focused on her customer. Tracy is knowledgeable enough to talk tech and swap design & product stories with other founders, but she realized early that networking amongst this group and reading and writing in their journals would not bring her more customers. Now she had an extra $50,000 to start building out her team.

Startup 363