Remove Customer Remove Press Remove Pricing
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If You Don’t Respect Your Customers You Won’t Be Successful

Both Sides of the Table

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. The press don’t get your financials.

Custom 341
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Master of Customer Acquisition, Matt Coffin, On Startups …

Both Sides of the Table

He is very hands-on and helpful – especially for any company looking into customer acquisition. o Huge on PR, “Be Everywhere” is his motto – fly to NY, proactively everywhere he could get press. People want to invest in people they trust – once you’ve made money for someone you can always go back, and even get better pricing.

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Press release partnerships: Worth the effort?

Berkonomics

And we rightly celebrate each such pairing, often with a mutual press release. Call it a “press release partnership.” In spite of the best efforts of senior management in creating such a partnership, the success always lies in the hands of those closest to the end customer. And sometimes that’s all we end up doing.

Press 120
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Is your strategic partnership just a glorified press release?

Berkonomics

And we rightly celebrate each such pairing, often with a mutual press release. Call it a “press release partnership.” In spite of the best efforts of senior management in creating such a partnership, the success always lies in the hands of those closest to the end customer. And sometimes that’s all we end up doing.

Press 120
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Start-ups are all Naked in the Mirror

Both Sides of the Table

We hadn’t even thought about having a customer support line or who would staff it. Our customers were generally happy but they were pushing us hard for promised features. We kept reading about their customer wins, their product releases and their biz dev deals. We were unprepared. Our software wasn’t fully baked.

Startup 331
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Invest in Lines, not Dots

Both Sides of the Table

You’ll be able to give them an update on key hires, pilot customers, key tech innovations – whatever. Note that “performance&# on my chart is a loose term for my definition of perceived progress that can take the form of product, customer adoption, employees, investors, press or whatever.

Invest 411
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Do you really want to be the first to market?

Berkonomics

I recall the introduction of artificial intelligence into the hotel reservation process, a “one-up” on the airline method of yield managing the price of airplane seats. A marketing professional or the marketing department certainly can work to obtain good press, appealing to curious journalists and early adapters.