Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.

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Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. Even the best marketing doesn’t do it.

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Competition Services Customer Custom 109

socalTECH

MAY 10, 2021

Santa Barbara-based property management software developer Yardi says it has launched a new product in the United Kingdom. Pricing on the new software was not announced.

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Product Santa Barbara Email Software Development 113

InfoChachkie

JANUARY 5, 2015

In his premier film appearance in the blaxploitation send-up “I’m Gonna Git You Sucka,” Chris Rock inadvertently addresses a key pricing challenge faced by most entrepreneurs. Watch this 93-second clip and see if you can identify the pricing pitfall addressed in this humorous snippet. Price = Value. How Much For A Rib?

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Berkonomics

JUNE 22, 2023

If your vision is for a product or service that fills a need in a mature industry, you may be flying against the prevailing winds as a market shrinks over time, taking your business with it. Can you translate an idea into a compelling product? Where in industry life cycle? Can you dominate that market?

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Patents Pricing Ideas Marketing 286

socalTECH

FEBRUARY 26, 2013

Woodland Hills-based ReachLocal said today that it has launched three, brand new services today, including a new website focused on the booking of home services. According to ReachLocal, it has launched three new products, ReachSite , ReachConvert , and ReachCommerce. READ MORE>>.

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ReachLocal Woodland Hills Search Engine Optimization Services 178

TechCrunch LA

JULY 19, 2022

The process for retailers and brands to liquidate excess inventory hasn’t changed very much, if at all, and while some retailers were able to build operational infrastructure to service the off-price channels, it continues to be a constant pain point. That’s our vision.”.

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socalTECH

SEPTEMBER 19, 2019

Los Angeles-based Centerfield , a company which provides marketing and customer acquisition to the residential services, business services, and telecommunications markets, says it has launched a new product, called Insights by Scout. Pricing on the new product was not announced. READ MORE>>.

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Xconomy

JANUARY 29, 2019

Billie, a monthly subscription service for shaving and body care products for women, has raised $25 million. Previous investors Silverton Partners, Female Founders Fund, and Lakehouse Ventures also participated in Billie’s new round, which the company says will be used for additional product development.

Product 90

Product Services Invest Pricing 90

socalTECH

JULY 27, 2018

Los Angeles-based Evite said this week that it has launched a new set of premium product offerings for its online invitations service. Pricing on the new annual pass was not announced. READ MORE>>.

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Evite Product Pricing Los Angeles 100

socalTECH

AUGUST 6, 2019

Los Angeles-based Signal Sciences , the developer of web application firewall and security software which is venture backed by Lead Edge Capital, CRV, Index Ventures, Harrison Metal and OATV, has expanded its product lineup, saying on Tuesday that it has added a new application security product for Envoy. READ MORE>>.

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Startup Professionals Musings

MAY 23, 2013

One of the toughest decisions for a startup is how to price their product or service. The alternatives range from giving it away for free, to pricing based on costs, to charging what the market will bear (premium pricing). If your product is a commodity, the margin may be as thin as ten percent.

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Pricing Product Customer Custom 116

TechEmpower

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

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Generative AI TechEmpower CTO Hire Outsource Development 295

socalTECH

MARCH 26, 2019

Los Angeles-based ServiceTitan , which develops software for residential home services businesses, says it has launched a new, premium produt called Pricebook Pro --and also announced plans to move into a swank new headquarters in Glendale. Pricing on the new product was not announced. READ MORE>>.

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Glendale Product Pricing Los Angeles 113

socalTECH

FEBRUARY 25, 2013

Los Angeles-based online advertising technology provider DataPop , the startup led by Jason Lehmbeck, announced this morning that it has launched a new semantic advertising product specifically aimed at Google Product Listing Ads (PLA). Pricing on the new platform were not announced by the company. READ MORE>>.

Advertising 217

Advertising Product Google Pricing 217

socalTECH

JUNE 12, 2019

San Diego-based Housecall Pro announced on Tuesday that it has rolled out a brand new product, aimed at home services businesses, which helps them build their own website. annually for domain renewal. annually for domain renewal. Housecall Pro is led by co-founder and CEO Ian Heidt. READ MORE>>.

Services 113

Services Software San Diego Pricing 113

socalTECH

JUNE 7, 2017

Los Angeles-based YP , which offers up online directories and services to help businesses get their companies online, has lauched a new offering, called ypWebsite Pro. According to YP, the new product will help local businesses earn top rankings in their organic search results. Pricing on the new offering was not announced.

SEO 133

SEO Organization Services Organic Search 133

socalTECH

JANUARY 16, 2020

Los Angeles-based location data provider Factual rolled out a new product, Data Enrichment , which the company said allows businesses to "enrich first-party customer data" with its own, real-world visitation data. Pricing on the new product was not announced.

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Product Customer Custom Examples 100

Berkonomics

JULY 23, 2011

They are: Price. Companies that compete on price rarely compete against others who emphasize service or quality. Internet resellers have a better chance to combine price and quality than those with much more fixed overhead occupying a bricks-and-mortar physical presence in the community. Innovation.

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Pricing Examples Class Course 197

socalTECH

JANUARY 30, 2014

AnyMeeting , the developer of web and video conferencing software aimed at the small business market, said today that it has launched a new, web conferencing product called AnyMeeting Company Pro. AnyMeeting also said in announcing the new product that it has just passed over 500,000 registered meeting hosts on the service.

Web 157

Web Product Tech Coast Angels Keiretsu 157

InfoChachkie

FEBRUARY 19, 2014

Software as a service (SaaS) is a popular business model because it facilitates the delivery of incremental value to customers, while allowing the vendor to adjust their prices over time. However, such price increases generally occur after new utility has been provided to the customers. A hybrid of the SaaS model is emerging.

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SaaS Pricing Sales Customer 215

socalTECH

OCTOBER 3, 2013

Santa Monica-based content delivery network provider EdgeCast Networks said today that it has launched what it says is the "world''s fastest" domain name system (DNS) service. Pricing on the new product was not announced. edgecast domain name service' READ MORE>>.

Services 168

Services Santa Monica Pricing Content 168

socalTECH

AUGUST 28, 2013

If you''re a business with a big database of email contacts, Santa Barbara-based Service Objects has a new product for you. According to the company, it has launched a new email validation product, DOTS Email Validation 3, which helps companies identify fraudulent and invalid email addresses in their databases. READ MORE>>.

Email 173

Email Services Santa Barbara Pricing 173

Startup Professionals Musings

DECEMBER 26, 2010

One of the toughest decisions for a startup is how to price their product or service. The alternatives range from giving it away for free (like Twitter), to pricing based on costs, to charging what the market will bear (premium pricing). Product is free, but you pay for services. Portfolio pricing.

Pricing 98

Pricing Product Startup Competition 98

socalTECH

MAY 27, 2014

Los Angeles-based uSamp , which develops surveying and sampling technology and services for the market research industry, said this morning that it has rolled out a set of new products. Pricing on the new products were not announced.

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Product Sample Research Mobile 153

socalTECH

MARCH 22, 2016

Calabasas-based Ixia has rolled out another product in the area of network traffic monitoring today, a new product called Hawkeye, which it says is used to automate service level agreement (SLA) and user experience monitoring. Pricing on the new product was not announced.

Networking 100

Networking Product Calabasas Pricing 100

socalTECH

OCTOBER 26, 2018

Santa Monica-based Happy Returns , which provides a network of in-person return locations for online retailers, is expanding its menu of offerings for those retailers, through a new product called "Full Stack Returns". Pricing on the new offering was not announced by the company, which is venture backed by U.S.

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Services Santa Monica Pricing Networking 113

InfoChachkie

APRIL 13, 2015

Avoid a simple pricing mistake which could sink your startup. Vendors often respond by discounting their prices at the 11th hour, in the hopes a lower price will spur a purchase. However, if you never offer price discounts to anyone, you can resist all such requests by deferring to your company “policy.”

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Pricing Startup Sales SaaS 100

socalTECH

JULY 13, 2017

Irvine-based Ingram Micro says it has launched a new service, run by its Ingram Micro Commerce & Fulfillment strategic business unit, which will enable fulfillment of Amazon Prime orders in compliance with Amazon's 1- and 2-day Prime shipping SLAs. Pricing on the new service were not announced.

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Services Commerce Pricing Customer 113

socalTECH

OCTOBER 26, 2010

Santa Monica-based TrueCar , the car pricing startup headed by Scott Painter, has announced a new product today, focused on used vehicle pricing. The new service shows consumers a price distribution curve, so that consumers can see how a used car might sell for based on actual, marketing listing prices.

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Truecar Pricing Santa Monica Guide 154

socalTECH

DECEMBER 7, 2022

Irvine-based Ecotrak announced this morning that it has launched a new mobile application, which it says connects service technicians with business customers. The company said its new Techtrak software enables field service technicians to manage work orders, assets, create proposals, communicate with customers and send invoices.

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Software Mobile Pricing Customer 113

socalTECH

SEPTEMBER 11, 2012

Ventura-based NetPlenish , the automated replenishment service headed by Dave Compton, has launched its services, launching its service to to the audience at TechCrunch Disrupt yesterday.

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Compton Services Ventura Pricing 138

socalTECH

NOVEMBER 20, 2013

Los Angeles-based SOA Software , which develops products for managing the connections between enterprise software, said today that it has added a new product aimed at the Microsoft environment. Pricing on the new product was not announced.

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Software Product SaaS Los Angeles 159

socalTECH

AUGUST 18, 2014

Los Angeles-based Vantage Media , the advertising technology company led by Patrick Quigley, said last week that it has launched a new product, providing a private, self serve, real-time bidding marketplace for publishers. Pricing on the new product was not announced. READ MORE>>.

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Media Product Southern California Advertising 138

Both Sides of the Table

MARCH 21, 2013

I recently wrote a blog post in which I pointed out that many investors & advisors discourage enterprise startups from having a professional services (PS) business and I think this is a big mistake. I think it’s important for enterprise startups to layer in professional services into your revenue stream.

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Software Review Software Services Company 321

socalTECH

JULY 22, 2014

San Diego-based OneRoof Energy , the solar energy services financing and solar installation company led by David Field, said today that it has tied with "digital services" company Elevate. Elevate provides home services, ranging from smart home, digital phone, broadband, and in-home technology support services.

Services 147

Services Company Companies San Diego 147

socalTECH

NOVEMBER 15, 2016

Calabasas-based network testing software and hardware developer Ixia announced this morning that it has launched a new product, CloudStorm, to provide network security testing of hyperscale cloud data centers. The new product can simuate mixed applications, malicious traffic, and other network traffic to test those data center designs.

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Product Calabasas Networking Pricing 100