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Customer Trust Is An Opportunity With A Huge Payback

Startup Professionals Musings

There are others, like Norton LifeLock , acquired in 2017 by Symantec for $2.3 Here are a few specifics on how to be part of the solution, without the costs, rather than part of the problem: Put a personal face and address on your site; don’t hide behind an “info” email address. Don’t take shortcuts on these.

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Startup Spotlight: Final Exams, Santa Chatbot and Clean Up Your Email

Tech.Co

This week in Startup Spotlight we found companies helping students get through their final exams, gift giving chatbots, getting out of email hell, and more. Who doesn’t have email problems? Get control of your email now. The post Startup Spotlight: Final Exams, Santa Chatbot and Clean Up Your Email appeared first on Tech.co.

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7 Rules for Providing Exceptional Customer Service

Startup Professionals Musings

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.

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GM exits car-sharing business and shuts down Maven

TechCrunch LA

The company sent an email to customers Tuesday that after examining the business, the car-sharing industry and COVID-19, it decided to shutter the service permanently. Below is a screenshot of the email sent Tuesday morning to Maven customers. Image Credits: Screenshot/Maven email.

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Abodu raises $20M to build prefabricated backyard homes

TechCrunch LA

The California legislature changed laws in 2017 to make it easier to build Accessory Dwelling Units (ADUs). “John, Eric, and their team manage the end-to-end process of permitting, building, and installing on behalf of their customers,” he told TechCrunch. Abodu’s success would be a win-win that strengthens communities.

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Elementary Robotics raises cash to expand in Los Angeles’ growing robotics hub

TechCrunch LA

With lead investors like Fika Ventures and Fathom Capital, and co-investors, including Toyota AI Ventures, Ubiquity Ventures, Riot.vc, Osage University Partners and Stage Venture Partners, Elementary Robotics is readying itself for commercial pilots with a few undisclosed customers as it proves out its technology. million. .

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6 Information Surges Raise Huge Startup Opportunities

Startup Professionals Musings

exabytes per month at the end of 2017, of which more than half was video. This gives rise to the personalization and customization that we all want. Analytics will soon drive nearly all business decisions for any company that wants to remain relevant to its customers. Crowdsource: putting your audience to work beyond customers.

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