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Relativity Space gains new customer in Iridium and new launch site at Vandenberg

TechCrunch LA

Relativity Space has a new customer for its 3D-printed rockets: Established satellite maker and operator Iridium, which has picked the company for launches in 2023. To accomplish those, and other launches like them, the company is also setting up a new launch site at Vandenberg Air Force Base in California.

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Hulu Opens Up Customer Service Site In Texas

socalTECH

Los Angeles-based streaming television- and video-provider Hulu has selected San Antonio, Texas, as the site for a new customer service center, the company said on Thursday. Honest Company briefly had a large staff doing customer support in Austin, but it closed that office in December after a shift in its business strategy.

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Hollar No More, As Five Below Rebrands Site

socalTECH

Los Angeles-based, low-cost e-commerce products site Hollar is no more, and will be swallowed up by new owner Five Below , six months after the acquisition of Hollar by Five Below. Financial details of that deal were not disclosed by either of the companies.

Sites 203
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How Modern Companies Have Redefined Customer Support

Startup Professionals Musings

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.

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Carlsbad Company Leaked Location Data For Every Mobile Customer In The US

socalTECH

A major, security leak by a Southern California company, which revealed the location of every single mobile phone customer in the United States to within a couple of hundred feet, was exposed on Thursday --raising questions to how cell phone users data is being used and sold by mobile carriers.

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6 Key Principles For Inducing Customers To Buy Today

Startup Professionals Musings

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

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How To Test Your Brand Relationship To Real Customers

Startup Professionals Musings

Customers are people too, so customers tend to take their relationship with a brand personally. Thus it’s not a surprise that people love their favorite smartphone brand, cringe when you mention their cable company, or even hate the mention of a particular bank. Proving the new model today are sites like Patagonia and Zappos.

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