socalTECH

MARCH 14, 2018

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model?

Customer 166

Customer Custom Conference Social Media 166

Startup Professionals Musings

AUGUST 22, 2021

Every business I know is intimately familiar with outbound marketing, or pushing your message out to customers through email, newspaper, and television advertising. Only a few really understand the process and value of inbound marketing, for pulling customers to your brand. Don’t just monitor – engage customers.

Customer 172

Customer Custom Marketing Social Media 172

L.A. Business Journal

JULY 22, 2016

Birchbox runs customer service test on Snapchat, Free Reign Entertainment launches Shattered Skies, and Easypose expands on-demand yoga instruction.

Snapchat 100

Snapchat Customer Custom Services 100

Startup Professionals Musings

FEBRUARY 4, 2023

Businesses see this as the Holy Grail for finally being able to predict who, where, and when customers will buy their existing solutions, and what their future solutions must look like to be attractive. The explosion of self-reporting on social media has led us to provide very intimate details of ourselves. quintillion bytes a day.

Customer 115

Customer Custom Social Media Research 115

socalTECH

AUGUST 19, 2019

Irvine-based CloudBlue , which develops a platform to let telecommunications companies, technology distributors, managed service providers, and others to sell cloud and digital services, reported a win today with HGC Global Communications Limited (HGC). Financial details of the win were not announced. READ MORE>>.

Customer 113

Customer Custom Platform Report 113

socalTECH

JULY 25, 2011

Santa Monica-based EdgeCast , the content delivery network provider, is reporting this morning that it now has more than 3,000 customers using its services. EdgeCast said around 1,000 of those customers were added in the last six months, and included ShoeDazzle, Yellowbook, and AllSaints.

Customer 133

Customer Custom Report Santa Monica 133

TechEmpower

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 295

Generative AI TechEmpower CTO Hire Outsource Development 295

Berkonomics

MARCH 21, 2024

We were quite confident that our services would yield great, measurable results. The work continued for about eight weeks between the two of us as we visited the 27 locations and worked with employees in departments across all disciplines within each location and at central offices that performed services for all locations.

Sample 156

Sample Report Course Conference 156

TechCrunch LA

JULY 23, 2019

The service, which launched earlier this month, is one of the slew of new ideas coming from businesses that are angling to help build up credit scores for folks who can’t (or won’t) get a credit card, or who are rebuilding their credit. Grow Credit offers 0% APR financing for its service but has two tiers.

Services 201

Services Netflix Los Angeles Help 201

Startup Professionals Musings

MARCH 19, 2022

With the power of the Internet, and the impact of the recent pandemic , the world of business services, such as accounting and marketing, have gone more and more remote. Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success.

Services 121

Services Technical Review Social Media Case Study 121

socalTECH

DECEMBER 9, 2014

Woodland Hills-based online marketing services and software developer ReachLocal , which offers up its services to local businesses, said today that it has added a number of analytics and reporting tools to its platform. reachlocal reporting software saas marketing local business' READ MORE>>.

ReachLocal 138

ReachLocal Tool Woodland Hills Report 138

Berkonomics

SEPTEMBER 28, 2023

First customers are critical. Your first customers for any product or service form your reference base, the important group of allies that your marketing and salespeople rely upon when attempting to create buzz and make a mass market for a new product. Greatly exceed expectations at all costs. What if my resources are limited?

Resource 156

Resource Customer Custom Product 156

socalTECH

SEPTEMBER 3, 2013

Enterprise IT cloud sofwtare developer ServiceNow reports this morning that one of its customers has scored a big award in Australia. servicenow customer australia management software' According to ServiceNow, Orica, a provider of. According to ServiceNow, Orica, a provider of. Orica has 15,000 employees. READ MORE>>.

Customer 153

Customer Custom Software Report 153

socalTECH

OCTOBER 24, 2019

Santa Monica-based Fair , the subscription vehicle service lead by startup veteran Scott Painter, is laying off 40 percent of its staff, according to reports , and also is replacing its CFO. The report says that current CFO Tyler Painter, the brother of CEO Scott Painter, is being replaced by Kirk Shryoc. READ MORE>>.

Report 100

Report Santa Monica Equity Invest 100

socalTECH

MAY 2, 2018

San Diego-based VizExplorer , which develops operational intelligence software used by casinos, reported a win with the Tunica-Biloxi Gaming Authority for Paragon Casino Resort, in Marksville, Louisiana. VizExplorer said the win also included its new premium consulting service. Financial details of the win were not announced.

Customer 100

Customer Custom San Diego Report 100

socalTECH

APRIL 29, 2009

Santa Monica-based Boingo Wireless , which operates a network of wireless access points through relationships with local Wi-Fi providers, told its users Wednesday that the firm has upgraded its customer service site. The firm said the new email invoice feature should help users who need access to receipts for expense or tax reporting.

Sites 133

Sites Customer Custom Services 133

socalTECH

JULY 8, 2013

San Diego-based enterprise IT software developer ServiceNow has signed up a new customer in Colorado, the firm reported today. ServiceNow said that the Colorado Springs Utilities has implemented the company''s cloud-based, software-as-a-service products for managing its IT services. READ MORE>>.

Customer 138

Customer Custom SaaS San Diego 138

socalTECH

JANUARY 11, 2019

However, according to a new report , that network of cameras in your home has a possible down side: a loss of privacy, and what the report calls "dismal privacy practices" and "lax, sloppy oversight" on who can access your video streams. READ MORE>>.

Report 113

Report S3 Santa Monica Networking 113

socalTECH

JANUARY 22, 2013

Carlsbad-based MaintenanceNet , the developer of software-as-a-service used for managing service contracts and service quotes for manufacturers and others, reported today that it has had a record year. billion in service contracts for its customers. billion in service contracts for its customers.

Report 200

Report Outsource Development Software Platform 200

socalTECH

AUGUST 14, 2019

A new report, from J.D. power said that its study focused on 10 factors, including ease of use; ease of install/setup; reliability; energy efficiency; price paid; effectiveness of heating/cooling; internet connectivity; usefulness of app; variety of features; and customer service. According to J.D.

Report 113

Report Satisfaction Study Pricing 113

socalTECH

OCTOBER 26, 2012

Santa Monica-based text messaging provider TigerText reported Thursday that it now has more than 250 healthcare facilities using its HIPAA compliant messaging platform. TigerText's text messaging services are encrypted and HIPAA compliant.

Customer 153

Customer Custom Santa Monica Demand 153

Startup Professionals Musings

MARCH 14, 2022

With the ITRC 2021 End-of-Year Data Breach Report revealing a 68 percent increase in stolen sensitive personal information, there is a growing population out there worried about all the people intent on hurting them. billion, now providing identity theft services for nearly 80 million users around the globe.

Customer 137

Customer Custom Technical Review Symantec 137

socalTECH

APRIL 17, 2015

San Diego-based Lytx , which develops video-based, driver safety systems, reported a win with trucking insurance company Canal Insurance Company. Lytx said Canal will offer up its Lytx DriveCam Program to its fleet customers as a value added service.

Customer 100

Customer Custom San Diego Coach 100

Startup Professionals Musings

NOVEMBER 4, 2010

But once you start selling products, all of these pale in comparison to your level of customer service. Here are the top ten suggestions from John and others for how to create a culture of extreme customer focus in your organization: Create a customer service vision. Exceed customer expectations.

Customer 90

Customer Custom Services Startup 90

socalTECH

JANUARY 7, 2014

Agoura Hills-based TouchCommerce , the provider of online chat services and products aimed at e-commerce retailers, reported today that it has partnered with German travel operator FTI, to provide a chat feature to FTI''s 5vorFlug brand page. Financial impact of the deal was not disclosed.

Agoura Hills 147

Agoura Hills Customer Custom Agoura 147

socalTECH

MARCH 6, 2013

CapLinked , the Los Angeles-based developer of enterprise software for managing M&A transactions, venture deals, and other business deals, is aiming squarely at legacy, virtual data room services with its latest updates.

Services 218

Services Venture Capital Equity Los Angeles 218

socalTECH

FEBRUARY 10, 2011

A security researcher is reporting that Pasadena-based matchmaking site Santa Monica-based eHarmony is alerting users to change their passwords, after a reported breach of customer information. The breach follows a rash of similar security issues from other web-based service providers in the last few months.

eHarmony 167

eHarmony Report Santa Monica Pasadena 167

socalTECH

FEBRUARY 28, 2011

Torrance-based LiveOffice , the provider of cloud-based email archiving services, reported this morning that it has signed American Portfolios Financial Services as a customer. LiveOffice said the win includes implementation of its products across 300-plus branches at the independent broker-dealer.

Services 154

Services Torrance Email Report 154

Both Sides of the Table

AUGUST 11, 2021

Photo by Vanna Phon on Unsplash Customer acquisition is the lifeblood of many startups from e-commerce to gaming to marketplace companies, among others. that’s where the customers are. But if you ask anyone in the ecosystem of customer acquisition?—?founders, no surprise?—?that’s founders, marketers, investors?—?and

Product 424

Product Platform Advertising Acquisition 424

Both Sides of the Table

APRIL 25, 2011

There’s a line of thinking in Silicon Valley that you should build product businesses rather than services businesses. It’s nearly impossible to get a services company financed by VCs. Why Shouldn’t Most Services Businesses Raise VC? Why Build a Services Business in the First Place?

Services 332

Services Venture Capital IP Startup 332

Both Sides of the Table

OCTOBER 10, 2011

Netflix as a service has always prided itself on movie recommendations that are tailored specifically to you plus user ratings on the quality of films. Some customer segments value the DVD business and these may be more price sensitive. Some customer segments value the convenience of instantly available films.

Netflix 287

Netflix Customer Custom Pricing 287

TechCrunch LA

SEPTEMBER 30, 2019

The company used its overdraft protection service and money management display to shift customers’ focus away from the total balance that their account would show by giving them a sense of how much was actually left in their accounts once debits were included in their statements.

Company 262

Company Companies Startup Tips 262

Tech.Co

JANUARY 10, 2018

In the Harvard Business Review Female Economy 2009 report, women purchasing power was predicted to control about $28 trillion in annual global consumer spending, if not more. “Focusing on emotion is key when communicating with female customers. This is especially true when providing a product/service to children.”

Tips 71

Tips Customer Custom Dollar Shave Club 71

socalTECH

FEBRUARY 24, 2012

Los Angeles-based Interneer , a developer of software-as-a-service for the business process management market, reports that it had "record growth" in 2011. The firm, which did not disclose actual financial details or any growth figures, said its customers now include include Host Hotels & Resorts, Inc., Silliker, Inc.,

Report 140

Report Los Angeles Software Customer 140

Berkonomics

MARCH 10, 2010

Your customers know what they want more than you do. Find one to teach you. This insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago. Together we would work out solutions in the form of new functions, new controls, new reports, and new safeguards.

Customer 149

Customer Custom Design Conference 149

Southern California Edison Blog

DECEMBER 17, 2019

connections with ultra-low latency and fast re-routing capabilities, ethernet services typically offer organizations more advantages than disadvantages. Unlike traditional ethernet services, switched ethernet features ultra-low latency with a localized structure. Customized Solutions. Reliable Connectivity. Network Scalability.

Services 56

Services Organization Networking Paramount 56

TechCrunch LA

APRIL 21, 2020

The automaker Tuesday said its Maven car-sharing service, which launched in 2016, will shut down for good. Maven had paused service due to the COVID-19 pandemic. The company sent an email to customers Tuesday that after examining the business, the car-sharing industry and COVID-19, it decided to shutter the service permanently.

Los Angeles 215

Los Angeles Technical Review Email Services 215