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Boulevard books $70M to help beauty and wellness salons with their bookings

TechCrunch LA

Specialists and their salons wanted to be perfectly booked up, and salons weren’t actually completely offline, either. They built a picture of why so much was still done offline. In short, it was about “yield optimization,” Danna said.

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6 Principles For Creating Great Customer Experiences

Startup Professionals Musings

Today’s customers demand more than a good product; they expect a great customer experience. People love Apple’s whole customer experience, and willingly pay a premium for the product. Much has been written about product design, but designing the total experience from the front rarely happens yet.

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7 Ways To Improve Your Team Member Experience At Work

Startup Professionals Musings

A common initiative I hear from business owners today is their effort to improve the customer experience. Some are doing this at the expense of employee experience , which I believe is one of the major causes of employee dissatisfaction and exit of good employees today. Responsive – empower employees to help peers.

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5 Unfair Advantages To Help You Succeed In Business

Startup Professionals Musings

I see a good discussion of the relevant strengths and issues in a new book, “ The Unfair Advantage ,” by Ash Ali and Hasan Kubba. These authors speak from their own wealth of experience in creating and growing technology startups, marketing, and fundraising. Intelligence and insight: book and street smarts.

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5 Ways Poker Legend Annie Duke’s Brilliant Book Will Help You (And Your Startup) Make Better Decisions

InfoChachkie

Impressed with her wit and insights during her talk, I was excited to read her latest book, Thinking In Bets. Annie has previously written several well-received poker strategy books. As she notes in the books Introduction, “…a bet really is: a decision about an unknown future.” For me, the book fulfilled this promise.

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How Smart Entrepreneurs Don’t Hesitate To Seek Help

Startup Professionals Musings

While starting a new business always involves tackling many new challenges, I’ve personally found myself reluctant to ask for help. Thus, in my consulting with entrepreneurs, I always encourage them to get more comfortable asking for help. Of course, there are good ways and bad ways to ask for help.

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5 Tactics To Help You Make Good Decisions In Business

Startup Professionals Musings

My experience confirms that managers are needed to achieve organizational goals through implementing processes, such as budgeting, and staffing, while leaders are more focused on making decisions on new challenges and capitalizing on growth opportunities. In my experience, making no decision most often leads to the worst outcome.

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