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HopSkipDrive Commits $2M For Ride Credits To Customers

socalTECH

Los Angeles-based youth transportatoin service HopSkipDrive announced this morning that it will invest $2M in free ride credits, to help solve a school bus driver shortage. According to the company, it will provide those $2M in ride credits to existing education partners in CA, CO, WI, and WA as part of its Opportunity for All Community Fund.

Custom 113
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7 Key Strategies To Ensure Long-Term Customer Growth

Startup Professionals Musings

They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends. Remember when you were a startup?

Customer 143
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A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. The second, was investing in relationship management and support.

Customer 113
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NEOGOV Finds Funding From Carlyle, Warburg Pincus

socalTECH

The size of the investment--described as "significant"--was not announced. NEOGOV develops employee management software for state and local government, education, public safety, and other public sector customers, made available through software-as-a-service. Warburg Pincus had an existing stake in NEOGOV.

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Anthos Capital and NBA All-Star Baron Davis back LA-based college tuition savings service, UNest

TechCrunch LA

UNest , a Los Angeles provider of financial planning and savings tools for parents including college savings plans and other beneficial investment vehicles for various life events, has raised $9 million in a new round of funding, the company said. . “To me the investment in UNest is a great opportunity to help my community.

Services 235
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8 Priorities When Offering A New Product Or Service

Startup Professionals Musings

Often, despite your passion and expectation, customers don’t immediately see the value and need that you see, and you have no idea why the initiative is stuck , and what could be the real customer issue or fix. Customers won’t buy what they can’t find or don’t understand. Customers need supporting approvals to fully benefit.

Product 141
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6 Unforeseen Obstacles Every New Venture Must Conquer

Startup Professionals Musings

When entrepreneurs introduce new products to the market, their passion and conviction often leads them to assume that every potential customer will see the immediate need and value, and will quickly adopt the solution. The more revolutionary the solution, the more important it is to educate customers on a solution’s existence and value.