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6 Steps To Providing Exceptional Customer Experiences

Startup Professionals Musings

They expect to be surprised and delighted as well by their pre-purchase experience and post-purchase interactions. The most memorable businesses, like Starbucks and Apple, no longer sell products, they sell ‘experiences’ with a product at the center. Tie customer experience to all compensation and recognition.

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6 Principles For Creating Great Customer Experiences

Startup Professionals Musings

Today’s customers demand more than a good product; they expect a great customer experience. People love Apple’s whole customer experience, and willingly pay a premium for the product. Much has been written about product design, but designing the total experience from the front rarely happens yet.

Custom 150
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7 Ways To Improve Your Team Member Experience At Work

Startup Professionals Musings

A common initiative I hear from business owners today is their effort to improve the customer experience. Some are doing this at the expense of employee experience , which I believe is one of the major causes of employee dissatisfaction and exit of good employees today. Predictive – able to anticipate and provide resources.

Custom 113
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Introducing Trust, and the Importance of Product-Founder Fit

Both Sides of the Table

As a VC, one of the key things I’m looking for in any new investor is “product-founder fit” e.g. does this founder have an insight or advantage that makes them uniquely suited to successfully build this product and business? Founders, marketers and growth leaders?—?join join the Trust waitlist here.

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LA-based Replicated adds former GitLab head of product as its chief product officer

TechCrunch LA

Replicated , the Los Angeles-based company pitching monitoring and management services for Kubernetes-based applications, has managed to bring on the former head of product of the $2.75 billion-valued programming giant GitLab as its new chief product officer. . Mark Pundsack is joining the company as it moves to scale its business.

Product 244
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6 Keys to Marketing Customer Experience vs Products

Startup Professionals Musings

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” Exploit your product and service differences. Entrepreneur of the Year” finalist.

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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Yet the average perception of customer experience has not improved. It’s a core process that must be up and effective when you deliver your first product or service. Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale.

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