Both Sides of the Table

MAY 19, 2018

Your historical trading information including financials and a “customer file” which shows the history of your transactions so that investors can run “cohort” analyses Customer reference, personal references, key team members, compensation, cap table, stock option plan, etc. It felt like heresy. It would be rude!?!

Funding 336

Funding Venture Capital Startup Email 336

InfoChachkie

MAY 27, 2013

Last week, Divshot turned a simple April Fool''s Day joke into a marketing coup, generating nearly 6,000 Tweets and over a thousand Beta customers. The team''s ability to drive significant customer interest without spending a dime on marketing was one of the reasons Jim Andelman and I invested in the company.

Customer 195

Customer Custom Template Startup 195

InfoChachkie

MAY 27, 2013

Last week, Divshot turned a simple April Fool''s Day joke into a marketing coup, generating nearly 6,000 Tweets and over a thousand Beta customers. The team''s ability to drive significant customer interest without spending a dime on marketing was one of the reasons Jim Andelman and I invested in the company. Share and Enjoy.

Customer 153

Customer Custom Template Startup 153

Both Sides of the Table

JUNE 17, 2013

The point of PUCCKA was to develop a common methodology to make sure our whole team approaches sales with the same mindset and to give us a language to talk with each other about our prospects, as in, “have you identified your customers pain point yet?”. The goal is to get the customer speaking about their organization.

Sales 367

Sales Slides Startup Customer 367

Tech.Co

MAY 31, 2023

Business tools — from customer relationship management ( CRM ) platforms to accounting software — help to save startups time and money by automating key processes and maximizing efficiency. Best Communication Tools for Startups Communication tools refer to any type of technology that helps businesses stay connected.

Tool 128

Tool Startup Software Review Technical Review 128

InfoChachkie

NOVEMBER 18, 2010

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction.

.Net 182

.Net Satisfaction Entrepreneur Customer 182

InfoChachkie

NOVEMBER 18, 2010

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction.

.Net 168

.Net Satisfaction Customer Custom 168

Both Sides of the Table

OCTOBER 26, 2020

So mostly we just had to listen to customer feedback from founders, VCs and LPs. The fact that Kara doesn’t have what my wife likes to refer jokingly as my “Y chromosome problem” is beside the fact. Kara is a natural leader and loves taking ownership of tasks and over-performing. Yves enjoys the same things I do?—?investing

Venture Capital 361

Venture Capital Startup Invest CitySearch 361

Tech.Co

FEBRUARY 12, 2019

It’s a far cry from the way other car manufacturers deal with customer feedback. But, while the customer is king, what does it mean for the state of product development at Tesla? This gives him an immense wealth of customer feedback. But, there aren’t many brands who will agree to customer suggestions on the spot.

News 124

News Satisfaction Customer Custom 124

socalTECH

OCTOBER 3, 2019

There's a great animated video which references the classic Soylent Green movie ending, how did that come about? It just really hit it on the nose that we're plant-based, but also works so well as a reference to the movie. I know your first customers used to be the techies and coders, what does your user base look like now?

Marketing 100

Marketing Startup Social Media Product 100

socalTECH

AUGUST 10, 2012

A digital marketing tag is typically also referred to as a page code, which customers put on their websites when they want to deploy certain digital marketing solutions. As an example, if you're deploying Google Analytics, the way you deploy it is copying and pasting a page code on your website, also referred to as a tag.

Startup 171

Startup Marketing Customer Custom 171

InfoChachkie

AUGUST 5, 2013

Exclusivity excludes your startup from taking full advantage of future customer, partner and market opportunities. Even paid Pilots are problematic, as they allow the potential customer to defer their purchase decision until the test is completed. Thanks Siebel, you taught me a valuable (and expensive) lesson.

Startup 236

Startup Resource Ideas Customer 236

socalTECH

MARCH 19, 2014

Is there a specific kind of customer who most benefits from your softare? Mark Faggiano: Our typical customers are e-commerce merchants, folks that sell online for a living, or have an e-commerce presence as part of their current business. The customers we are going after are largely ignored when it comes to compliance.

Sales 149

Sales Software Startup Commerce 149

socalTECH

OCTOBER 19, 2018

Fortunately, the Director of Global Customer Experience at Google, became our first investor, so we could start and figure out the content problem for small and medium businesses. One of the keys to solving the content problem, is to be able to find an approach to service customers, without dedicating a ton of account management resources.

Help 133

Help IP Content Google 133

socalTECH

MAY 28, 2015

Los Angeles-based HelloTech (www.hellotech.com) wants to be the service that you refer all of your friends and family to, instead--by offering up low cost, on-demand, in-home technical support. It's not some brand new category where you're a startup hoping to find paying customers. Thanks, and good luck! We raised $2.5M

Demand 100

Demand Technical Support Startup Seed Funding 100

Both Sides of the Table

JUNE 8, 2010

We’re here for Greycroft’s CEO Summit – a gathering of the CEO’s of their portfolio companies with guest speakers covering topics including how to build your team, PR, customer development, etc. It is the key to “customer development” that Steve Blank talks about. I’m going to save that for a future blog post. I felt the same way.

Startup 279

Startup Venture Capital Tips Custom Development 279

socalTECH

AUGUST 7, 2014

Bryce Maddock: TaskUs is the best provider in the world of customer care and back office services for emerging growth companies. Customer care, obviously, is emails, phone calls, and customer service back office services. Bryce Maddock: We''re fortunate enough to work with a vast majority of today''s most successful startups.

Startup 231

Startup Technology Outsource Santa Monica 231

socalTECH

NOVEMBER 18, 2016

They have a huge customer base, and it's a great growth opportunities. We also continue to sell to our existing customers, and we are growing out that business with agencies and brands. Gabe Gottlieb: Pathmatics is in the name, and that refers to how we understand how ads are delivered across channels. Thanks, and good luck!

Bertelsmann 100

Bertelsmann Advertising Startup Santa Monica 100

socalTECH

JULY 16, 2012

I like to refer to that as the ultimate brand fan page, or to take the example from the apparel industry, where I come from, a virtual look book for a brand. Customers, fans, and buyers can get a brand's essence, their personality, and vibe, in one, visual display. That's where the initial idea for Fliptu came about. READ MORE>>.

Social Media 268

Social Media Media Social Network Seed Funding 268

socalTECH

APRIL 18, 2017

They love our service, because we actually give them direct access to who their exact target customer is, which is affluent Millennials, which Nelson refers to as Upscale Millennials, who have good jobs, and don't live in their parents' basement. There are so many more brands and competition. Sean Kelly: Oh, that's a big one.

Entrepreneur 124

Entrepreneur Services Sales Customer 124

InfoChachkie

JULY 4, 2011

For sake of grammatical convenience, I will refer to Sam as a male in the remainder of this entry. The story begins with the unwitting, future customer relaxing and reading the paper. Sam is smiling because he knows that he has something the Prospect will love and eventually thank him for bringing to his attention. Sam-I-Am.”.

Sales 219

Sales Entrepreneur Startup Product 219

socalTECH

OCTOBER 1, 2010

For today's profile, we decided to talk with Taher Scherzay , Founder of FavRav (www.FavRav.com), a Los Angeles-based firm which has created a Facebook application to help small businesses find customers through social media, and also allow consumers to better tap the referral network of their friends. A lot of it was around stability.

Startup 193

Startup Newsletter Customer Custom 193

socalTECH

JULY 31, 2013

The firm recently raised a $15M series C funding, and we caught up with Kevin to learn more about why its customers, and investors, are interested in its technology. What''s the gap in the market which would make your technology important to your customers? What does OnRamp Wireless do? Kevin Hell: That''s a great question.

Technical Review 213

Technical Review Software Review Networking Technology 213

InfoChachkie

AUGUST 1, 2012

The following guest post is from Courtney Englert, Customer Success Intern at The Resumator , a SaaS applicant tracking system and hiring platform trusted by many of the fastest-growing companies in the world, including: Pinterest, Tumblr, Hootsuite, Klout, Posterous, Bitly, Atari and Mashable. In the early 80?s,

Startup 184

Startup RSS SaaS Press 184

socalTECH

JANUARY 26, 2010

Russell Stern: Most semiconductor companies have to have to do board designs anyway, for reference designs, and to further qualify them, certify them, and get them through agency approvals. What that gives our customers, is a great edge in performance. What a customer wants is to just have much better Ethernet and UDP multicast.

Networking 124

Networking Startup Design Customer 124

socalTECH

MAY 30, 2012

One way is getting funding from your potential customers. They're raising money from friends, family, customers, equity from strategic partners, and former colleagues. The best way is through customers, the other way is through equity. However, it's an idea with a prototype, and a great customer capital deal.

Startup 223

Startup Equity Venture Capital Ideas 223

socalTECH

MAY 4, 2011

This product is built out of love, and we continue to craft it because we want to create a great experience for our customers. The difference between Namesake and lots of other companies today, is we think about the customer first. But, there's a second revolution happening, which is the customer revolution. READ MORE>>.

Social Network 273

Social Network Startup West Hollywood Ideas 273

Both Sides of the Table

DECEMBER 17, 2012

And that person has almost certainly chosen specifically to be a startup lawyer over serving other types of customers because he or she enjoys working with entrepreneurs. And that’s why it’s super important to reference check your VC as I wrote in the linked post. And yes, there are some bad actors.

Startup 363

Startup Venture Capital Coach Press 363

socalTECH

DECEMBER 6, 2019

Every contractor in our network goes through a very thorough vetting process, and we meet with every one of them in person, speak to their references, to make sure they are hardworking, reliable, and trustworthy. I've been very focused on customer experience and solving problems, for everything from homeowners to large organizations.

Startup 100

Startup Encino Los Angeles Ventura 100

socalTECH

DECEMBER 2, 2013

Nelson Paez : For the past four years, Dreamhammer has been developing a software product called BALLISTA, which is what we refer to as a drone operating system. Nelson Paez : Our strategy was, before releasing our product to the general public, to release it to our military and intelligence customers. What''s Dreamhammer? READ MORE>>.

Startup 183

Startup Software Southern California Santa Monica 183

Eric Greenspan

FEBRUARY 2, 2010

Have a great day and thank you for supporting the BBB. He told me this was a service the BBB provided to its customers since they saved so much money on the same service. In most cases these viewings are done by potential customers who are checking on your company’s rating. Again, thank you for your time and support!

Santa Barbara 265

Santa Barbara Technical Advisors Email Technical Review 265

socalTECH

NOVEMBER 6, 2020

There are lots of transaction costs which occur both on acquisition of customers and on returns, and those costs are real, and must be considered in how we price the products. I refer to it as a nuclear reactor, and sits at a center of a business, and guides it and drives it from an energy standpoint. It's very strategic.

Startup 124

Startup Pricing Platform Study 124

InfoChachkie

FEBRUARY 23, 2018

Which meant that we found a place that was up and coming where you could recruit top talent, fly customers and employees in and out with ease, have a place to go to lunch or dinner nearby during the day. Thanks again Steve. I agree with your mindset that every asset, especially at a startup, should have an associated ROI.

Entrepreneur 113

Entrepreneur Design Acquisition Sales 113

InfoChachkie

JUNE 24, 2013

One that he particularly struggled with was "word-of-mouth marketing,”which he consistently referred to as "mouth-to-mouth marketing." One way to do so is to ensure that when your customers share their experiences with your products and solutions, they do so with the passion and intensity of a soulful kiss. Hey, you never know.

Marketing 239

Marketing Conference Startup RSS 239

socalTECH

JULY 15, 2015

However, our customers, even with Concur, find those solutions didn't meet all of their needs. We gained quite a number of customers very rapidly, and have 60 percent of the global top 100 legal firms in the world now using our system. Chrome River is picking up a number of those customers.

Software 100

Software Report Startup IBM 100

socalTECH

MAY 10, 2017

We've built this business for our customers, on both side of the marketplace. We did that instead of building an , which doesn't allow our customers to take action like text. Thanks, and good luck! Text messaging is one of the best communications mediums for our demographic of businesses and workers. READ MORE>>.

Startup 100

Startup Orange County Platform Capital 100

TechCrunch LA

MAY 14, 2020

“We launched a telehealth product in 48 hours, we converted the majority of our visits for the next month in person online and we had really, really great feedback and customer response — both in terms of adoption but repeat visits as well. Early growth in visits is running at 100%, month over month, per Carmy.

Startup 140

Startup Los Angeles Platform Research 140